Georgia Lucey Higher satisfaction levels were expressed by those who were placed in the LCWRA group (97 per cent compared to 86 per cent of those awaiting further assessment), those who preferred to have telephone assessments (97 per cent) and those who said they had mobility issues (96 per cent). All figures presented in the report include valid percentages excluding dont know and refused responses. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, would find it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. Am I eligible for Employment & Support Allowance (ESA)? Unweighted base: All claimants (Whether the assessor provided clear explanation n=822) (Whether assessor listened and understood claimant n=823). The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. You will need to contact the assessment provider and request a home assessment. Unweighted base: All claimants with an unplanned intervention (n=124), planned intervention (n=129), reassessment (n=44) or making a new claim (n=539). you can't plan a route to an unfamiliar place yourself. When then asked which of the three channels a claimant would prefer for an assessment, 13 per cent of claimants selected a video call. Even with the letter, the DWP can still turn down a paper-based All interviews were conducted via telephone and lasted around 25 minutes. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. All face to face assessments have been suspended for at least 3 months. PIP assessors are looking for disability assessors that are licensed and trained for the assessment of disabilities either for physical disability or mental disability. In a reasonable and attainable time: Does it take you a lot more amount of time to do the activity than it would take most people. Check if youre eligible for PIP. The most commonly mentioned reason among those who did not feel they were not able to explain their condition was feeling that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). Overall, 94 per cent reported they were satisfied or very satisfied with the assessment. Nearly two thirds of claimants (63 per cent) were aware that they could have a third person present on the call for support. Adding variables relating to a claimants assessment experience, demographics and health conditions in different stages allows us to observe the influence of each variable independent of the other variables- on our outcome of interest, namely their choice of assessment channels. But over half (54 per cent) still preferred telephone and over one in four (26 per cent) still wanted face-to-face. Kew Finally, claimants with mental health conditions were more likely to seek support from friends and relatives (34 per cent, compared with 24 per cent of those without mental health conditions). These kinds of psychological disorders are referred to as such since they can make a person impaired and dysfunctional in his or her important areas in life. Those who previously said to prefer telephone assessments (versus face-to-face) were more likely to say that they felt comfortable with video assessments because they were comfortable at home (38 per cent, compared to 7 per cent of those who preferred face-to-face assessments). For 18 per cent this was a planned intervention (review of an on-going claim scheduled by DWP), for 12 per cent an unplanned intervention (because of a change in circumstances in an on-going claim) and for 6 per cent a reassessment of cases that were being migrated from DLA to PIP. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. WCA survey respondents were also asked about adjustment requests. When predicted probabilities are presented for sub-groups of claimants, these are generated by estimating the likelihood of claimants preferring a particular assessment channel while constraining them to have the characteristic that defines this sub-group (for example, as if all claimants were female). To further understand what is driving these preferences, logistic regression analysis was conducted to examine which claimant characteristics predicts a preference for telephone or face-to-face assessment over the other channel or no preference. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. I first applied for pip back in 2016 and was awarded a paper based award . You will be required to talk about how your condition affects you despite detailing it in your PIP form. You can learn more about these PIP medical assessments with questions on mental health by buying this book on this website. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. Helps you take control of your household spending. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing should she ring pip and update them about this they make a decision?england It is paid to make a contribution to the extra costs that people may face because of their condition or disability to help them lead independent lives. This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. Ninety-five per cent agreed that the assessor explained clearly at the beginning what would happen during the call and 78 per cent agreed that the assessor listened to me and made sure they understood what I was saying. Some will then be asked to complete a WCA, to further measure the extent to which illness or disability affects their ability to work. Given the small sample size of the group that said they felt uncomfortable with video, fewer differences between subgroups were observed. a friend of mine has been on pip for 2 years. Those with an unknown outcome were far less pronounced in their preferences. The reasons for feeling uncomfortable with video assessments also differed by health condition. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. According to DWP records, two thirds (66 per cent) were making a new claim while the remainder were undergoing a reassessment. Report: Once your PIP assessment with questions on mental health has finished, these health professionals will make a report discussing which PIP descriptors apply to you and elaborate on their reasoning. Unweighted base: only claimants who are comfortable with video assessments (n=492). Previous experience of face-to-face assessments did not have a significant effect on the likelihood of preferring a telephone or video assessment. The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. Those with mental health conditions were more likely to prefer telephone than those without mental health conditions (67% compared with 60%). Four in ten claimants (41 per cent) preferred face-to-face assessments and similarly 39 per cent preferred telephone assessments. For example, those awarded the benefit or with an unknown outcome were more likely to agree that the assessor listened to them and understood them (90 per cent and 83 per cent respectively), compared to those who were disallowed PIP (59 per cent). your mental health condition makes using a bus or train difficult. Similarly, those who had been disallowed PIP were more likely to say that they would have liked more information about what to expect (40 per cent) than those who were awarded PIP (22 per cent), or those with an unknown outcome (20 per cent). However, as figure 46 shows, this was not the case for male claimants. A fifth (21 per cent) said they would be comfortable with a video call as it would allow them to complete the assessment at home. Tell us how often this happens and how it affects you. Helping you understand, manage & improve your mental health and money issues. Daisy2016 Forumite. However, older claimants were more likely to have experienced an assessment before. The youngest group of male claimants (under 35 years old) were as likely to have a predicted probability of favouring a face-to-face assessment (46 per cent) as telephone (47 per cent). your mental health condition makes using a bus or train difficult. The assessment outcome, gender, any previous experience of face-to-face assessments and presence of a mental health condition were significant predictors of a claimants channel preference. This companion can be someone who can assist and care for you such as your friend or family member. Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, when asked to choose between telephone, video or in-person assessments, even when taking their age, health conditions and previous experience of assessments into account. Can I cancel something I've done when I'm unwell? How are mental health and money worries linked? Most claimants reported no other practical difficulties during the call but more than one in 10 (PIP - 15 per cent, WCA - 13 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. Around two thirds (66 per cent) of PIP claimants and 79 per cent of those undergoing WCA reported feeling comfortable sharing information about their condition with the assessor over the phone. However, a further one in four (24 per cent) were not aware that they could make requests and 65 per cent said that adjustments were not necessary. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). For example, 24 per cent of those with a mobility condition, and 27 per cent of those with a mental health condition, had someone supporting them during the assessment (compared to 18 per cent of those without mobility and 20 per cent of those without mental health conditions). This type of response was more common for women (41 per cent) than men (31 per cent). Manage Settings Others had no strong preference. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Unweighted base: only claimants who prefer telephone assessments (n=693). Unweighted base: Claimants who were comfortable with video assessments only (n=406). When then asked which of the three channels they would prefer for an assessment, 15 per cent of claimants changed their preference to a video call. 63 replies 18.3K views. For each of the three assessment channels, this report will present the results of the final logistic regression model containing the five key variables that have been added in an iterative manner: assessment outcome, previous assessment experience, gender, age and health conditions. Most (95 per cent) claimants agreed that they were able to explain to the assessor how their condition affected their daily life. To help us improve GOV.UK, wed like to know more about your visit today. Pip telephone assessment experience. Eighty-three per cent of claimants experienced no technical issues during the call. The work coach will take into account the claimants health condition or disability when considering what work-related activities and availability for work are included in the Claimant Commitment. 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