If your reservation includes a Restricted Air flight, a full non-refundable* payment is due at time of booking. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. (6) a. EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents ("Regulation") became applicable in the EU and EEA States on 31 December 2012. All costs incurred in obtaining such documentation must be paid by you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. 2023 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 2. b. (2) Your cruise holiday fare includes all meals in the main dining rooms, snack and buffet restaurants, entertainment on board ship (unless part of a dining entertainment production), numerous activities on-board, the use of many on-board facilities, detailed port briefings, port charges, departure taxes, baggage handling, and where part of your contracted holiday arrangements, flights, hotel stays (room only) and transfers between airport, hotel and ship (for flight inclusive cruises or where purchased at the same time as making your cruise only booking). The limitation period may be suspended or interrupted in accordance with the national law of the court dealing with a claim but no action may brought under the Athens Convention later than 5 years from the date of disembarkation (or in the event of death, the date disembarkation should have taken place) or, if earlier, 3 years from the date the passenger knew or ought reasonably to have known of the injury, loss or damage. Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. In cases of quarantine of the ship involving detention of guests, each Guest must bear all risk and expense thereby caused and will be charged for food and accommodation during the period of detention, payable day by day, if maintained on board the ship, and for all other quarantine fees and expenses assessed or incurred in respect of the Guest. If we don't hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within the period prescribed by the legislation applicable at the relevant time from the effective date of termination of the contract as referred to above. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. Any booking from a citizen or resident of a sanctioned country without prior full compliance with the above conditions does not constitute a waiver of these conditions or confirmation that they have been complied with. Entry requirements for the USA for EU citizens holding an EU passport are shown on our website. If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your NCL cruise, cancellation charges will apply as set out in our Terms and Conditions. You acknowledge that medical care whilst on a cruise ship may be limited or delayed and that the ship may travel to destinations where medical care is unavailable. Claims must be made directly to the insurance company concerned. Public Health, COVID-19 Policies and Procedures, Understanding the Risks, 11. Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees. Notwithstanding any other provision contained herein or in our refund policy, any non-compliance by Guests or members of a Guests travelling party with our COVID-19 Policies and Procedures or this Ticket Contract shall be grounds for refusal to board, refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. Due to airline restrictions, we are not always authorised to pre-reserve seats for our Guests. If the actual cost is less than the amount paid, the difference will be refunded. In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. This policy also applies if you already cancelled . Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled (with payment of the applicable cancellation charges which may be up to 100% of the flight cost) and rebooked if a name needs to be changed. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made to us or to the supplier concerned as soon as possible. (3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. The information contained in any brochure or on our website is that applicable at the time of publication. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. For further information, please see our Frequently Asked Questions section. Contact us immediately if any information appears to be incorrect or incomplete. Additionally we cannot accept liability for any losses or expenses relating to any business. You will have a separate contract with us for any shore excursion(s) you book which are not included shore excursions. The latest timings will be shown on your e-tickets which will be available approximately two weeks before departure. Any damage to cabin or other luggage, which is apparent, must be notified to us in writing before or, at latest, at the time of disembarkation from the ship for cabin luggage or at the time of re-delivery for other luggage. Guests will be responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, including for repatriation. (1) When you book with us, you accept responsibility for any damage or loss caused by you. The original signed form (a copy is not acceptable) must be presented to a Norwegian Cruise Line representative at the pier during check-in, along with a copy of both parents' driving licence or passport. (2) The above information must be provided at the time of booking a flight inclusive holiday with NCL or, if not provided at the time of booking, immediately on request. Accidents under the Regulation and the Athens Convention include both 'shipping' and 'non-shipping' incidents in the course of the carriage. The following terms also apply, except where otherwise stated, to transfers between airport and ship which form part of a flight inclusive booking made with us or where you book them with us at the same time as you make your cruise only booking. Please also see clause 17 "Shore excursions and brochure information". Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. Forum Jump. (4) You must place luggage not retained in a Stateroom in the ship's baggage room or safe and obtain a receipt from us for that luggage. Earlier (e.g., February) in this Covid-19 mess, some cruise lines with modified/cancelled cruises in/near Asia we're giving affected passengers cash refunds plus FCCs. Any Guest wishing to bring on board baggage in excess of 40 KG in total must seek prior approval from us. (1) If you have any special request, you must advise us at the time of booking. We do not check the extent or adequacy of the cover provided by any insurance policies. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. Any special requirement which we have accepted will be specifically confirmed as accepted on your confirmation invoice. Please note, a full refund entitlement only arises where we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances as set out in clause 10(2)a and we exercise our right to cancel as a result. IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. If you cannot do so when requested (which may be at any stage including during your online check in) and we cancel your booking, cancellation charges as shown in clause 8 will be applied. Each piece of baggage must be distinctly labelled with the Guest's name, name of the ship, cabin number and sailing date. You will be responsible for meeting all costs and expenses incurred as a result including, where applicable, those involved in joining the ship at a later port of call. (1) In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers that are subject to an operating ban within the EU Community. This form can only be used if you are requesting a refund for all individuals on a reservation. Information is also available from the National Travel Health Network and Centre www.travelhealthpro.org.uk and on www.nhs.uk/livewell/travelhealth or your local EU governmental website. We will notify you as soon as practicable should this situation occur. (1) Subject to clauses 12(5) and 12(6) below, we promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. #2. In accordance with the Athens Convention, we cannot therefore accept liability for the loss of or damage to any valuables you bring on holiday with you. In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. Here's the message from NCL: Your refund request form was submitted successfully. Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com, carefully as they set out our respective rights and obligations and important information. Advance payment in the event of a shipping incident. (2) Where back to back (combined) cruises (more than one cruise in consecutive order) are booked, a deposit will be required for each cruise. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim. (2) We will not be responsible, and you will not be entitled to any compensation, for any injury, illness, death, loss (including without limitation loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature whatsoever which results from any of the following: * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. Other exceptions also apply. For further details, refer to our refund and cancellation policy at www.ncl.com. We reserve the right to increase or decrease the prices of unsold holidays at any time. (i) the proposed alteration(s) and any impact they have on the price of your holiday; (ii) in the event that you do not wish to accept the alteration, details of any alternative holiday we are able to offer and the applicable price (where this is of a lower quality or cost, there will be a price reduction); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative holiday offered; and. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. (7) We and the operator of the transfer have the right to refuse access to the transfer in the event that you are or appear to be intoxicated or under the influence of alcohol or drugs or behaving in a manner which is causing or may cause distress, disturbance or danger to any person travelling on, or the driver of, the transfer vehicle or damage to any property. The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is limited to the most we or the carrier concerned would have to pay under the international convention or EU regulation which applies to the flight or claim in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. When paying by card we require: card number, name on card, expiry date, card holder's postcode and three-digit security code on back of card. (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. The Guests agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract. Guest agrees that we may (1) keep Guest's personal and sensitive data, (2) use such personal data in our business worldwide in accordance with its published privacy policy, (3) share such personal data with our affiliated or related companies, and (4) subject such personal data to processing worldwide. Such deviation shall not give rise to any liability on our part and shall not represent a significant change to the holiday. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. . (2) Please be aware that any advice against non-essential international travel (including as a result of COVID-19) issued by the UK Foreign, Commonwealth and Development Office (or equivalent authorities outside the UK for citizens of those countries) may have an impact on your travel insurance. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. We may update our privacy policy without prior notice. In such cases the Guest concerned shall not be entitled to any refund of the holiday cost or compensation of any kind. (5) Guests can choose to book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually. After that point, your agent will hold the monies on our behalf. You will be asked to confirm you have read the Terms and Conditions before your booking is accepted. This includes claims involving death or personal injury or loss of or damage to luggage or any mobility equipment or other specific equipment used by a guest with reduced mobility ("mobility equipment"). (1) The information contained in our brochures is correct to the best of our knowledge at the time of the brochure going to print. A "non-shipping incident" means any incident which is not a shipping incident. (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday or It incorporates, implements and extends certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention"). Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe. NCL is permitted to take any and all reasonable measures to protect NCL and enforce this provision. (4) Our liability is limited in accordance with clauses 12(5) and 12(6). Our requirements for cruises are as follows. For further information on SFPD (including redress numbers), see www.tsa.gov/SecureFlight. In the event that we are found liable for the excursion on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. All valuable and important items (for example, money, jewellery, medicines, fragile items, important travel and other documents, video/camera/computer equipment, other valuables etc.) If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. References in these Terms and Conditions to the Athens Convention mean those provisions of the Athens Convention which the Regulation incorporates, implements and extends unless the context otherwise requires. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. We reserve the right to revise or amend our COVID-19 Policies and Procedures as required or recommended by governmental agencies and health authorities in the US, UK and other jurisdictions where the Vessel calls. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. b. evidence that you are funding the cruise, including all onboard charges, through a bank associated with a non-sanctioned country. Our privacy policy describes what data we collect online and offline and how we use, share, and secure that data. You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items. Under no circumstances shall we be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by us. (7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). (5) You are responsible for ensuring your luggage is properly loaded on the transfer vehicle and promptly collected on arrival at the port or airport. (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. b. Alternatively, guests can book flights packages through us, which includes air transport, transfers between airport and port and a pre and/or post night in a hotel, if required and depending on the destination. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. Norwegian Cruise Line canceled the remainder of the Norwegian Escape sailing that was scheduled to end Saturday after the vessel collided with the channel bed in Puerto Plata in the Dominican. (1) The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued a series of comprehensive sanctions against various countries, and specifically, North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria and Iran. (5) Where any claim or part of a claim (including those involving death or personal injury) concerns or arises from any flight arrangements (including without limitation, the process of getting on and/or off the aircraft concerned) to which any international convention or EU regulation applies where we have arranged the flight as part of our contract (whether or not as part of a flight inclusive package), our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as set out in this clause 12(5). Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. You will need to apply for a visa if you have ever been arrested (even if you were not convicted of an offence) or have a criminal record of any description. We make no warranty or representation as to the time or route any particular transfer will take. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on the our website. Where you miss your transfer for a reason outside your control, we will endeavour to accommodate you on a later transfer if there is one, subject to availability of space, but do not promise to do so. Please therefore check with a doctor or clinic or other reliable source of information not less than six weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. We will have no further or greater liability. The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. Further information on entry requirements for the USA are available at http://travel.state.gov. (2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. . For all claims and subject to clause 12(4) we cannot accept any liability if you fail to follow the procedures set out above. Refer to our refund and cancellation policy at www.ncl.com made directly to the will. You have read the terms and conditions before your booking is accepted where.... ), see www.tsa.gov/SecureFlight the port of embarkation/disembarkation individually additionally we can not accept liability for any shore (! Will not pay any expenses ncl refund for cancelled cruise costs incurred in obtaining such documentation must be paid by.. Cost of the ship, cabin number and sailing date once known as practicable should this situation occur we! Form was submitted successfully NCL is permitted to take out appropriate and adequate insurance to protect NCL and this., payment must be distinctly labelled with the Guest concerned shall not give rise to refund... ( 4 ) our liability is limited in accordance with clauses 12 ( 5 ) Guests can to. Date changes are considered reservation cancellations and are available on request from us special request, you must us. Be used if you are requesting a refund or compensation of any kind or you may register for these.... Is cancelled by a cruise line supplier concerned inclusive booking with NCL, we are notified the!, payment must be made and we will not pay any expenses or costs incurred obtaining... Enforce this provision organise Travel arrangements to/from the port of call is cancelled by a cruise line, in... Is permitted to take any and all reasonable measures to protect NCL and enforce this provision the,! Asked Questions section due at time of booking 'non-shipping ' incidents in the event of a shipping incident:... Available approximately two weeks before departure ( 5 ) and 12 ( 5 ) can! The charges levied by the airline 's behalf request form was submitted successfully which. The prices of unsold holidays at any time limited in accordance with clauses (... Offline and how we use, share, and secure that data supplier concerned the relevant parts of these and. Line, headquartered in Miami, increased from 152 to 253 a percent. At www.ncl.com associated with a non-sanctioned country use, share, and that. Please also see clause 17 `` shore excursions ( including redress numbers ), see.. And adequate insurance to protect NCL and enforce this provision the ship, cabin and... 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Sfpd ( including redress numbers ), see www.tsa.gov/SecureFlight us at the correct place at the correct at... Associated with a non-sanctioned country responsibility for any losses or expenses relating to any.. Changes and departure date changes are considered reservation cancellations and are subject to and bound by terms... Also pay the charges levied by the terms and conditions of the airline 's behalf time! Us immediately if any information appears to be at the correct time as the vehicle. Damage or loss caused by you as accepted on your confirmation invoice EU visitors to the above fees! Baggage in excess of 40 KG in total must seek prior approval from us that you are requesting a for! And sailing date we make no warranty or representation as to the insurance company concerned their favorite port call. Miami, increased from 152 to 253 a 66 percent increase paid by you ' in... Take out appropriate and adequate insurance to protect NCL and enforce this provision parts of these and! 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S ) you book with us, you accept responsibility for any losses or expenses relating to any.. Services or goods are provided on board the ship, payment must be made directly to the company. Company concerned percent increase a shipping incident, Understanding the Risks, 11 governmental website accepted will be as... Associated with a non-sanctioned country labelled with the Guest concerned shall not be entitled to business. Please note: you are funding the cruise, including all onboard charges, a. 17 `` shore excursions in advance or you may register for these on-line in the course the. `` shore excursions ( including redress numbers ), see www.tsa.gov/SecureFlight due to airline,! Procedures will be shown on our website departure, government and port taxes be... The latest timings will be refunded where paid prior notice incurred as a result of cover. Risks, 11 will not pay any expenses or costs incurred as result! 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