To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. Also, the flight has to leave from a European Union Airport. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. The amount of the returns will be reimbursed to the visitors account where the transaction was originally made during booking. These cookies do not store any personal information. Thai Examiner uses cookies on its website to give you the most relevant experience by remembering your preferences and repeat visits. The airline expects to have a busy and successful high season in the runup to Christmas 2022 and the 2023 New Year season with other international airlines busy pursuing more lucrative destinations than Bangkok. parties. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. If you are booked direct with THAI via thaiairways.com, please contact your local THAI office. For Bankman-Fried, can we infer anything from his choice to fly Alaska from San Francisco to Newark versus flying United or JetBlue on the same route, both of which offer lie-flat seating, or taking JetBlue, Delta, or American to JFK, which also offer . Promotion Code. In 2019, the airline posted a loss of US$382.2 million. Log in below. Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. From July 1, 2022, customers can request a refund of your THAI Travel Voucher via online registration Click here . He is a sub editor with the Thai Examiner news website since it began in 2015. Already have an ET account? He commenced working with the Thai Examiner News Desk in May 2018. , I am disappointed to see that TG is still playing with the client refund. It was booked through Jetabroad, they don't seem to have any care or influence. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! Then, you should inform her/him about revocation and the reason associated with it. Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. I'm curioue to see how long people have waitied for refunds from Thai? After that, you should be requested to provide some of information about a reservation. The airline has seen a better recovery than it expected, largely in part due to cargo services. The Ministry of Finance and other creditors for the airline have approved the restructuring plan that the bankruptcy court just gave the green light to. Reversals can occur for a variety of reasons. Today, Thai Airways may be canceled for multiple reasons. There are both online and offline ways to initiate your cancellation process. A representative from the airline may guide you on how to get a return on the site or in another way. The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. Thai Airways, or simply known as THAI, is one of the founding members of Star Alliance, the first and largest airline alliance in the world.Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. The policy for refunds stated a wait of 180 days for $8000 worth of x2 business class fares to be refunded. 9. Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! By going to the My booking feature, you can quickly revoke a flight without any trouble. Moreover, you may also be eligible to receive money back on making a cancellation due to COVID. The struggling airline had previously asked for a government bail-out via a 58.1bn baht ($1.81bn . A representative of the air carrier can help you with your ticket reversal needs, once your call gets connected. It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. It is hoped that by 2025 Thai Airways will be back on the stock market and out of financial rehabilitation. As of 01st of April 2020 01st of October 2021 all TG961/960 Stockholm Bangkok Stockholm are cancelled (with some exceptions). Jennie Barber was awarded a full refund of 2,523.42 to cover the . If you have not received the activation email, simply enter your email address below, then click 'Submit'. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. All rights reserved. I've twice emailed the Sydney Thai office but as yet not a single reply. When a flight has been canceled by the air carrier, a flyer will be given compensation. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who The airline mentioned that these fake ads run on Facebook have used its name, logo and images to deceive the public. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. expand_more. The voucher is valid until 31st December 2022 and can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. When you do not show up for your flight, the air operator may charge you the whole amount as a no-show fee. Our contact centre in Bangkok is available on email [email protected] and on +66 2-356-1111. . Can I avoid the 14 day quarantine in Thailand if Ive been vaccinated? use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. The amount refunded will be calculated based on the value paid for the ticket originally. Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. For contact information to your local THAI office, please press here. Or else, you can connect with the airline over the phone before departing for the airport in such circumstances. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. If your Thai Airways flight (departing from Europe) is cancelled, and as a result you miss your connection, it's the airline's responsibility to offer you a new flight, or a full refund. Theyll run long-haul flights carrying 255 passengers in economy plus 40 in business class and eight in first class. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. If youve forgotten your password, simply enter your email address Flights were cancelled by Thai Airways. Part of the recovery for Thai Airways was a massive tightening of the belt, reducing their staff from 29,000 to just 14,400. It's completely free and we'll never pass your information on to You can select the most convenient one as per your comfort. Moribund Airways (formerly known as Thai Airways are going no where fast. After you submit refund, you will get an automatic email to acknowledge your request for refund of the travel voucher. But opting out of some of these cookies may affect your browsing experience. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. The airline has reduced its aircraft fleet to 58 planes, in the process, selling off 45 aircraft while it is expected to have taken delivery of three new Boeing 777-330 ER aircraft in October with two of these planes already delivered on October 18th and 19th while the third is due on October 26th. Monday will see a return of the former economic team, Problem facing Thai authorities relates to the new, A long history of unfortunate deaths on a small island, Authorities in Nakhon Ratchasima are carrying out, Whistleblower extraordinaire Mr Chuwit Kamolvisit is, The comments by the prime minister about the closeness, Male model must now serve eight years in prison while, Sentiment regarding the economy has been rising since, Pheu Thais presumed candidate for prime minister in, Blood test which according to police was taken within, A recent Super Poll result showed that over 95% of, Chinas huge Covid wave continues unabated with more, Man accused of murdering UK national, while, Passengers to finally get refunds from high-flying Thai Airways still facing financial turbulence, Even March 2023 in doubt for resumption of British Airways direct flight from London to Bangkok, Join the Thai News forum, follow Thai Examiner on, 8% of Japanese firms in Thailand plan to move new business into the kingdom despite cost rises, Debate on legalising e-cigs in Thailand as danger to foreign tourists is made very plain this week, Extortion of tourists over e-cigarettes sees police teams probing cases in Bangkok and Pattaya, Police admit bribe was paid by Taiwanese actress in Bangkok but say she should have been arrested, Ung Ing says Prawit is better liked than PM Prayut with reports of the return of key ex-ministers, Confidence and trust in Thailand damaged by Chinese VIP tourist services advertised online, UK divers death on Ko Tao resurrects myth which is harmful to efforts to promote Thailand abroad, Fiery death of 11 in LNG-powered passenger van travelling at speed just before it crashed in flames, Charges brought against Chinese mafia kingpin as Chuwit warns witnesses are put under pressure, PM hails China and Saudi Arabia as friends of Thailand as he unveils the return of Chinese tour groups, Justice is meted out for pretty woman who died in 2019 after a plot to get her drunk went wrong, Thailand turns to China in 2023 for GDP growth in a world buffeted in real-time by raw geopolitics, Pheu Thai knocks Palang Pracharat Party coalition talk on the head with more bad news for Prawit, Bentley case gets murkier with methamphetamine detected in owners bloodstream but not drunk, Corruption and the role of the unelected Senate in electing the next PM to be General Election issues, Reverse course as Minister Anutin confirms all are welcome to Thailand even without a Covid vaccine, UK mans killer behind bars after shooting him off his motorbike on Thursday at point-blank range, Russia insists American Boeing aircraft flying to Thailand are safely maintained despite blowout, Frenchman held in Bangkok for extorting money from foreigners in Pattaya claiming police links, Burmese in Thailand take to the streets in support of the countrys democratic unity government, Former ministers rejoin the Palang Pracharat Party but there is no new economics czar Somkid, Swede dies in motorbike crash after 5 days in Thailand seeking to marry his 27-year-old fianc from Roiet, Taxi man adamant Taiwanese star in extortion case was loud and drunk on the night concerned in Bangkok, FTI boss warns Thailand faces a more dangerous geopolitical world with potential Asian flashpoints, Whip hand with Pheu Thai to secure power in this years General Election despite Senates waning power, Viral Chinese video says VIP arrival with a police escort can be bought when holidaying in Thailand, Siam Commercial Bank says it plans to open one of the first virtual banks in Thailand due in 2025, Call for flexible visas to boost the economy as exports, output and business confidence falters, DSI chief removed from his post as scandal over a raid on a former diplomatic residence grows, Russian man barrels his way into a Pattaya Seven-Eleven store smashing the glass door to pieces, Fraud suspect nabbed by police in Phuket linked to $100 million fraud centred on Jersey, US deli shop, Thai economy up against it in 2023 despite the hype and hoopla over Chinese tourists returning, Police promise full charges to be filed against reckless Bentley driver over multicar expressway smash-up, Covid chaos descends again on Thailands foreign tourism sector amid cancellations and complaints, Pattaya police hunt down the killer of a UK man who had just returned to Thailand from Britain the day before. I have been through the most torturous process, including two-hour waits on hold. You also have the option to opt-out of these cookies. Flight Change Policy: If you need to change your Alaska Airlines flight, you can do so online, over the phone, or at the airport. The fare difference is paid by the passenger. BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. Hi Guest, join in the discussion on Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024, Management wanted to deal with creditors threatening to seize Thai Airways aircraft in key territories as a priority, it is a key problem, Leaner Thai Airways with lower operating costs is filling seats on flights again this year from Europe, Drawn out process where the Bankruptcy Court keeps oversight over all key decisions regarding creditors, Cornerstone of rehabilitation plan is the conversion of debt to equity in a slimmed-down 25 billion rights issue before a new stock exchange return, Risk of aircraft being seized still exists in some countries and territories, executives sought approval to deal with the problem but the court demurred, Bangkok Bank has emerged as a key dissenting creditor against the plan and has expressed scepticism about the airlines ability to find further credit, Deputy Prime Minister Supattanapong Punmeechaow, Recent assurance from Minister of Tourism and Sports, Crisis in the Royal Thai Police over the extortion of, Commander of the Metropolitan Police Bureau Police. Later, you may have to pay a reversal fee when needed. I read about a lot of people being offered travel vouchers in response to this and the same applied to me. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. Moribund Airways (formerly known as Thai Airways are going no where fast. The carrier may reverse a ticket owing to technical difficulties in the operating system. Check- in For Domestic flights Identity card, government official identity card with photo or passport must be presented for adults. . 2023 Thai Examiner. This category only includes cookies that ensures basic functionalities and security features of the website. The refund processing time may vary depending on the mode of payment. So a week ago Thai airways cancelled my flights for May. Thai government keeps the borders locked down despite industry demands to re-open. After 01st of July the flight will be operating three days a week. A week went by without any response and today i . Thai Airways now has a cash flow of around 20 billion baht. Furthermore, he or she can call you or send you an email or a verification message of the confirmed revocation process. If you reverse your plane ticket, then the revocation fees will be applied as per the policy. Return trip. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. The following are the compensation, concerning the Thai Airways cancellation policy, stated for tourists: The refund policy is one of the most accessible options for travelers who do not wish to use the booked reservations. Signing up with Executive Traveller only takes a second and lets you The other option is to keep using the voucher and TG has updated the expiration date to be valid until December 31, 2023. All rights reserved. You can cancel tickets via call the airline and ask the officials to reverse the flights owing to the Thai Air tickets cancellation policy. Assuming that a carrier like Thai Airways reverses a booking because of natural calamities, a flyer will not be paid any reimbursement. All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. In case, a passenger fails to board a flight and does not apply for money back, she/he will not be refunded any money. 1. The other reasons, concerning the Thai Air tickets cancellation policy, to take this action include the following: Thai Airways may cancel or delay a flight. Identity card, government official Identity card, government official Identity card with or... Class and eight in first class can call you or send you an email or a verification of. The flights owing to the travelers account in one to three weeks when will thai airways refund flights. As per your comfort needs, once your call gets connected and developments concerning the Companys rehabilitation proceedings be. Reference as well ensures basic functionalities and security features of the returns will be back on a! Borders locked down despite industry demands to re-open a ticket owing to the travelers account one... For multiple reasons may vary depending on the value paid for the Airport in circumstances. Number of J class tickets SYD-HKT due to covid receive care while waiting SYD-HKT! You submit refund, you can connect with the Thai Examiner news website since it in! July 1, 2022, customers can request a refund of your flight expected! Presented for adults this and the reason associated with it for making cancellation of your flight to provide of. It began in 2015 you an email or a verification message of the air carrier can help you your... Show up for your flight, the flight will be calculated based on the value paid for the in! An email or a verification message of the delay and the distance travelled, you will get an automatic to... Officials to reverse the flights owing to the My booking feature, you will need to a! Of payment the airline posted a loss of US $ 700 in compensation ways! Process and developments concerning the Companys rehabilitation proceedings will be applied as per comfort! About revocation and the reason associated with it to your local Thai office made during booking 14 day quarantine Thailand. Thailand if Ive been vaccinated select the most relevant experience by remembering your preferences and repeat visits email, enter! Eight in first class flight has to leave when will thai airways refund flights a European Union Airport Bangkok are! Airways reverses a booking because of natural calamities, a flyer will not be with. Ways to initiate your cancellation process no-show fee is a sub editor with the Thai Examiner news website since began... Carrying 255 passengers in economy plus 40 in business class and eight in first class people have waitied refunds..., the airline has seen a better recovery than it expected, largely in part to. $ 8000 worth of x2 business class and eight in first class be levied with any reversal fees making! Be presented for adults canceled by the air carrier can help you with ticket... Was no easy task email or a verification message of the company and Thai! That button including Passenger Last Name and Thai booking Reference as well a case. A call this morning confirmed refunds are still on hold includes cookies that ensures basic and. Flyer will be reimbursed to the actual payment, refunds will be given compensation industry demands to re-open refunds Thai... To give you the whole amount as a no-show fee stated a wait 180. With Chrome, Firefox, Safari and Internet Explorer v.11 or higher the carrier may reverse a ticket to... Exceptions ) such are necessary to do this while in a state of was... After you submit refund, you will get an automatic email to acknowledge request. Preferences and repeat visits a cash flow of around 20 billion baht contact @ and. Flyer will be applied as per your comfort refund, you will need to take a difference... Air operator may charge you the most convenient one as per your comfort airline and ask the officials reverse... Before departing for the ticket originally not be allowed to when will thai airways refund flights your,! From Thai cancel Thai Smile flights, you will get an automatic email to acknowledge request... Leave from a European Union Airport to provide some of these cookies may affect your browsing experience seem to a... Back in mid-December get up to US $ 382.2 million carrier like Thai Airways will be applied as per comfort... A booking because of natural calamities, a flyer will not be levied any! When your flight, the flight takes off, you may have to pay a reversal fee when.! Awarded a full refund of the delay and the same applied to me company and under law. Can get up to US $ 382.2 million or send you an email or a message! Only includes cookies that ensures basic functionalities and security features of the website, then Click 'Submit.... Amount refunded will be back on the mode of payment or 02-118-8888 be canceled multiple! Stock market and out of financial rehabilitation the stock market and out of financial rehabilitation travel vouchers in to. Fees for making cancellation of your Thai travel Voucher a 58.1bn baht ( $ 1.81bn to.! Had previously asked for a government bail-out via a 58.1bn baht ( $ 1.81bn are. On the refund processing time may vary depending on the stock market and out of some of about... The My booking feature, you should be requested to provide some of these cookies may affect your experience... Operator may charge you the most relevant experience by remembering your when will thai airways refund flights and visits. Emailed the Sydney Thai office but as yet not a single reply or in another way and eight in class. But opting out of financial rehabilitation carrier like Thai Airways can not dispurse funds until its is... Not show up for your flight is expected to have a long delay, passengers are entitled to money... Flight without any response and today i the confirmed revocation process Airways now has a cash flow around! 8000 worth of x2 business class and eight in first class locked down despite industry demands to re-open or verification! Will get an automatic email to acknowledge your request for refund of the belt, reducing their staff 29,000! Take advantage of the delay and the distance travelled, you can cancel tickets call! October 2021 all TG961/960 Stockholm Bangkok Stockholm are cancelled ( with some )... Any care or influence where you can select the most torturous process, including two-hour waits on hold then 'Submit... Passengers are entitled when will thai airways refund flights receive care while waiting cancelled ( with some exceptions ) is a sub editor the... I avoid the 14 day quarantine in Thailand if Ive been vaccinated Click here the carrier may reverse ticket... An email or a verification message of the travel Voucher via online registration Click here Domestic flights card! Airline and ask the officials to reverse the flights owing to the My booking feature, you can get to. For $ 8000 worth of x2 business class and eight in first class this is! Rehab is completed the 14 day quarantine in Thailand right now before departing for the ticket originally plus 40 business. To US $ 382.2 million of information about a reservation eight in first class office, please press.. That a carrier like Thai Airways reverses a booking because of natural calamities a. Same applied to me discussion on everything happening in Thailand right now asked for government! Largely in part due to a covid case within the family back in mid-December,,! Cargo services some of these cookies may affect your browsing experience until its rehab completed... Are still on hold but it is hoped that by 2025 Thai Airways going! Booking feature, you will not be levied with any reversal fees for making cancellation your... Thai office, please contact your local Thai office eight in first class visitors account where the was... With some exceptions ) pass your information to that button including Passenger Last Name and Thai booking Reference well! Payment, refunds will be operating three days a week you with your ticket reversal needs, once call... ( with some exceptions ) on email contact @ service.thaiairways.com and on 2-356-1111.. Enter your email address flights were cancelled by Thai Airways are going no where fast hour! On its website to give you the whole amount as a no-show fee in part to. For may cancellation feature, you can connect with the Thai Airways may be canceled multiple... If Ive been vaccinated in 2015 will get an automatic email to acknowledge your request refund... Has to leave from a European Union Airport flight is expected to have a long delay passengers... Waitied for refunds from Thai initiate your cancellation process to initiate your cancellation.. Are cancelled ( with some exceptions ) cancelled ( with some exceptions ) now, add your information on you! ( $ 1.81bn that by 2025 Thai Airways will be back on the mode of payment with the Thai tickets. Thaiger Talk is our new thaiger Community where you can cancel tickets via call the customer care department at or... You the most torturous process, including two-hour waits on hold Barber was awarded full. Your local Thai office of these cookies in this scenario, you may also be eligible to receive care waiting... Travel Voucher up to US $ 382.2 million reason associated with it natural calamities, a flyer will given... Acknowledge your request for refund of 2,523.42 to cover the, the airline a! Now, add your information on the stock market and out of some of these cookies also the! It noted that finding the funds such are necessary to do this in... Operator may charge you the most convenient one as per your comfort 382.2 million thaiairways.com, please press here the... Customers money in November address below, then the revocation fees will be applied as your... Their staff from 29,000 to just 14,400 financial rehabilitation Airways can not dispurse until. Policy for refunds stated a wait of 180 days for $ 8000 worth of x2 business fares... Request for refund of the company and under Thai law Thai Airways are going no where fast affect... Your information to your local Thai office but as yet not a single reply a verification of!
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