Please refund" and i would like apology and " I would appreciate a response. If your refund is short $1,400 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30. Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I'm also going to file a complaint with the IRS about this company's practices. Money owed to Ariel obroen, Got about 6 lol. Do not mail Form 3911 if you have already requested a trace by phone. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I have seen a number of review shaming this company. IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. Share your photos and videos with others to prove the truth of your words. Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. I hope this is not the start of another arduous business transaction and horrible customer service experience. I just want my freaking check, in a format my bank can cash Is that too much to ask?!?!? OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. . I have called them ask them when they was going to cut my check they told me they dont know. SBBT never contacted me to tell me jack ### about even having my $. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. Ask, or enter a search term below. Next time i'm not going to be lazy and pay my fees upfront. As a matter of policy, BBB does not endorse any product, service or business. Years in Business: 32. I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. Neither is the case in my situation and TurboTax stole over $1100 from me. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. "areaServed" : "US" If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. Good luck. How do I clear and start over in TurboTax Onli Premier investment & rental property taxes. "contactType" : "customer service", We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. I put my info in correctly. I am having the same problem with this tax product group. Desired outcome: Products Group/University Bank policies. i have called several times & been very patient and respectfull while on the inside i wanted to scream. Need to file a complaint? I'm an independent tax professional (800) 779-7228 Write "EIP3" on the top of the form to identify the payment you want to trace. According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. Not good go to a office and pay to have your taxes done right its not worth the headache and you could end up with more money! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" Did u ever receive your check a was it TurboTax who assist you with that ? Wednesday - no check - ok call spend my lunch hour on hold, no human. This product is not a loan. Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. I filed my taxes with TaxSlayer online and funds were for direct deposit. Organizing Clients for Easy Categorization. 2021 Copyrights. I would appreciate a response, and my money refunded to me. Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. Please try again later, Do Not Sell or Share My Personal Information. They are all liars, they will hold your money and lie on the irs! Any updates. Claim it and get a lot of features. I asked for Tracking "well we normally don't do that" I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. They said my account t number was incorrect but would not allow for any change so they were sending me a check. Attachments. They then had me fill out and have notarized a paper stating I never received it. So I told him why I didn't do that? If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. The closing verification effects, carried out on (June 27, 2019) sbtpg.com show that sbtpg.com has an expired SSL certificate (expired on . My refund was sent to this institution by the irs. vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs 1 (800) 840-8757. Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. So I can be issued a check. According to the IRS refund link my refund was deposited on April 4th, so I call Santa Barbara Tax products Group, LLC April 6th and all they can say is that they haven't received it. A member of our support staff will respond as soon as possible. Its showing on the *** end. she said I will have to cut a check, I ask her how she does that she said I work for irs.and for us to come back next week, so I did and the 1040a was 3000 different then what we agreed on. No problem. The most common job groups, by number of people living in Paris, TX, are Office & Administrative Support Occupations (1,320 people), Sales & Related Occupations (1,108 people), and Healthcare Support Occupations (881 people). I am going try to do a law suit class action against them & I need 20 people. Add file or drop files here. But wait, there's more! Tuesday - no check. My 2020 taxes was filed with free tax USA. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! Desired outcome: How does the multi-year website work? Our Customer Care team can help you out! And free tax is suppose to be free. Desired outcome: TurboTax Product Support: Customer service and product support hours and options vary by time of year. I was told in June it was being sent back to the IRS. **, **Say "Thanks" by clicking the thumb icon in a post. Dont do it. Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Do not use santa barbara tax products or turbo tax. View help center. You have all of our tax return, social security, and bank account information. The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. This will be year 3 that I havent gotten my taxes back for 2020. Tuesday - Get message to call the 877 number that I've been on hold with wasting my lunch hours. My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. If we owe the IRS they want their money right then or they able to take liens and other things out on us. Terms and conditions are subject to change without notice. each one answered by a different representative who refuses to show any effort. I did this 3 different times. SBTPG is hurting Turbo Tax business. It shouldn't take this long to electronically deposit. A member of our support staff will respond as soon as possible. SBTPG responded quiclky with a phone number. Major mistake, as apparently my credit union has a slightly different account number for savings and as other people will point out, if anything is even SLIGHTLY out of alignment, they kick your return over to SB TPG for refund. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. SBTPG has my refund held hostage too. Did you find a solution to your issue? I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. 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