Chatbot Conversations. Also, easyJet and OpenAirlines partnered under which easyJet has begun using If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat or book a large cabin bag (subject to availability) on the easyJet website or via the app right away. If youre on one of our city breaks, click here to find out more. As part of our easyJet holidays Protection Promise, if you havent paid your full balance and want to cancel your holiday 60 days or more before you go, well return your deposit back to you as easyJet holidays credit - provided it's the first time you've cancelled. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. FAQ chatbot. The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. What if I test positive for Covid-19 on holiday? One easyJet flight from Iceland to the UK made a 360 turn over the North Sea to allow passengers on both sides of the aircraft to see the spectacle. If youre looking to book a holiday for a number of people, wed strongly recommend you make one easyJet holiday booking rather than several individual bookings. Transfers run to a schedule, but can be a few minutes late. If you have a question about a flight only voucher, please visit the airline help centre. Your passport needs to be in good condition and signed. My hotel is closed / my flight is no longer operating what happens now? If you have any questions about our flights or managing your flight as well as info on We have no control over the contents of those sites or resources. Prices are subject to change. We know it's important to feel protected when booking your holiday. Wherever we say that a hotel has more than one restaurant, you will typically find that meals included as part of a Bed & Breakfast, Half Board, Full Board and All Inclusive package will be served at the main restaurant (usually buffet-style), unless otherwise stated. You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. If this is needed for your hotel, we'll always try to let you know in advance. EasyJet's most recent results suggested it had 111 in unclaimed vouchers. Can I use the restaurants at my hotel whenever I like? As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. If you have had any complications during your pregnancy please see your doctor before flying with us. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. Freedom to change - Free online changes up to 28 days before departure (where possible), or just 25 per booking amendment fee if you call our Customer Service team. Offer may be changed or withdrawn without notice. If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. The child age limit can vary by hotel. As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. Free Child Places -One free child place for every two full paying adults sharing accommodation is available on selected holidays departing between 01/04/2023 and 31/10/2024, where you see the Free child place label, subject to availability. But as part of our Protection Promise, weve made it possible for you to pay for your holiday in instalments with no fees, and in a timeframe that best suits you. You can monitor your flight by using our flight tracker. Changes are subject to paying any difference in holiday cost. Hotels may limit or restrict the service of alcohol according to local laws. Building work: Theres a possibility that building work may be taking place as resorts and hotels continue to develop. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. Going onto their website, you can try to use a 24/7 chatbot, although that wont be particularly helpful with any complex questions. Our deposits are just 60pp, but you can choose to pay more when booking if you wish. You should continue to read, understand and act on UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination and the steps you may need to take before you travel, which may change between you booking and travelling on your holiday. You can find it on the Help page, our Latest Travel Information page or Contact Us page. A number of our hotels, particularly in Turkey and Greece, will allow for cats and dogs on the hotel grounds. Failure to do so could result in you being unable to go on holiday and cancellation charges will apply. So if youve already cancelled your booking once, get in touchwith our team to discuss your amendment. WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. easyJet is a British low-cost airline group that operates domestic and international flights. Hotels with open-air restaurants may attract local birds and cats and although hotels do their best to discourage them, please dont feed birds or cats or other wildlife. Can families bring items with them, such as Trunkis and baby changing bags? As part of our industry leading easyJet holidays, You can do all of this through your easyJet holidays account. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. Please check to ensure that everything is listed on it. Our transport providers are the local experts and will use their knowledge of the destination and airport experience to calculate your transfer pick up time to ensure your journey to the airport is stress free and that you arrive with enough time to drop off your bags and clear security. Emailing them at [email protected]. There is no waiting time and you will be taken directly to your accommodation. Our team can also help if youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on). To make your claim, please fill in our EC261 compensation claim form. Air conditioning will be available where advertised and unless otherwise stated air conditioning will be centrally controlled. Will my hotel room have air conditioning and can I control it? Changing travel dates may invalidate the offer and/or result in a holiday price change (e.g. If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme. As a reminder, your easyJet holidays credit is valid for 12 months from date of issue, but your departure date can be beyond this - you're able to book any holiday currently on sale on the easyJet holidays website! Weve included links to essential reading to help you understand the health and entry requirements for your trip. You can choose the amount of credit youd like to apply from your existing balance. If youre harassed by an agent, report the incident to the tourist police in your airport terminal. If you have any specific dietary requirements, it is your responsibility to ensure the hotel, restaurant or bar is aware of these on your arrival. You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements. Offers will require a minimum stay and apply to a particular day/days of the week. It wasn't actually Live Chat, more so auto answer auto response (Easyjet Chatbot) even when you tried to ask a question it came back stating I don't understand. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. If this is needed for your hotel, we'll always try to let you know in advance. The cost of international healthcare can be significant, insurance does more than pay for it, it can also provide the support to get the best care and get you home afterwards. 27 days to 14 days: 75% of your booking value. The Foreign, Commonwealth and Development Office (FCDO) website offers up to date travel advice for all holiday destinations including entry requirements, medication restrictions, health, health and safety, security, local laws, local customs and much more. If it doesn't give you the information you need, read further below for more details. Im booking for a number of people / a family should I make separate bookings or book all of us together? Brands can easily integrate customer support chatbots to cater to simple concerns of prospective customers and pass on the complex issues to customer service agents. Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading easyJet holidays Protection Promise. You can expect the following at an all-inclusive hotel: Identification: on arrival you may be given an identification bracelet or card to be shown when ordering drinks, meals. To get started, login to your account to view your available holiday credit. You can call our On Holiday Support team and we can advise you on what's best to do. Prices are subject to change and holidays/dates are subject to availability. Greet your customers and automatically filter spammy messages. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. To continue the conversation, choose the User input block from the main menu, and drop it after the Bot response block. Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals. When booking your holiday, you may be given the option to select a Double or Twin Room for your holiday, meaning your room could have either a double bed or twin beds. the only option I was offered within 10-20 minutes of booking was a Then, choose the Send message button type, and save settings. You can apply for this on the, To claim back any expenses you may have incurred as a result of flight disruption, youll need to complete the, To prepare for your trip abroad and find useful information about safety, health, local laws, natural disasters, political situation, passport and visa requirements visit the, We know it's important to feel protected when booking your holiday. If you're currently on holiday and have tested positive for Covid-19, you should notify your hotel immediately and then contact our 24/7 On Holiday Support team on +44330 551 5160. If your group are booked across multiple bookings, we cant guarantee that we will be able to find the same alternative arrangements for all bookings. You can find out more about what theyve got to offer here. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (45x36x20cm) which must be placed under the seat in front of you. Will I need to pay any deposits or local taxes at my hotel? Tidio is a live chat platform powered by chatbots. Booking Conditionsapply. Find out more about our sustainability journey Every easyJet holiday includes a flight and hotel, along with 23kg of hold luggage per person for your flights. Can I get an extension on my balance due date? Promo codes sent directly to individual customers are intended solely for that customers use - sharing of promo codes by any means is not permitted and will invalidate the promo code. IAG, which Within our credit terms and conditions, we state that no cash alternative is available to the easyJet holidays account credit amount. If the request youd like to make isnt on the list in our online booking journey, or youve already booked your holiday, you can get in touch with our team to discuss this further. When does my easyJet holidays credit expire? If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - pleaseget in touch with our teambefore you book. I've booked through a travel agent - how can I amend my booking? If your baggage is damaged, lost or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. As part of our industry leading easyJet holidays Protection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking - provided it's the first time you've cancelled. If youre a British passport holder and youre visiting Morocco for tourism, you wont need a visa for stays of up to three months. Prices are subject to change. We know when youre away, your time is precious. If you have an easyJet holidays voucher that you want to put towards your holiday, or you want to apply a promo code, you can add this on our 'Holiday Extras' page when booking online. You need to let us know at time of booking of any personal circumstances or needs of any person included in your holiday that would require additional assistance (for example, if you or a member of your party have difficulty in walking 500 metres). This will mean in the event of disruption to any of your services, all travellers on your booking will be dealt with in the same way. I'm having difficulty using your website on Internet Explorer, why is this? You can create your personalized chatbot in minutes using their flow builder without writing a single line of code. As part of our industry leadingProtection Promise, weve made it possible for you to pay for your holiday in as many instalments as you like, all with no fees, and in a timeframe that best suits you. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - please get in touch with our teambefore you book. While staying logged in, once youve found the trip youd like to book and have reached the payment page, youll be able to use your credit as payment towards your holiday. Once opened, the chatbot offers an easy to use interface for ordering a pizza or checking on an order directly through the chat. easyJet holidays do not offer the option to book a hotel only deal. Can I add any extra bags or sports luggage? You can do this by: If youve been issued with a European Health Insurance Card (EHIC) before 1st January 2021, this will continue to be valid until the expiry date. All of the hotels we describe as adult only are chosen with adults in mind, and have a minimum age limit of either 16 or 18 years. The carrier covers a network of over 1,000 routes in If youre still having issues, please contact our team who will be able to re-send your documents to you. Which terminal at London Gatwick Airport am I flying from/to? Whats included on my holiday documentation? Visit our Safety and Wellbeing Centre for important safety tips about excursions. Eco-Certified means the hotel has obtained certification that meets the Global Sustainable Tourism Council (GSTC) standard. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. I get an extension on my balance due date and baby changing?. Be confident that your holiday in good condition and signed you wish in minutes using their builder... Claim form further below for more details team to discuss your amendment % of booking. 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