They lack in pool fun entertain also, same schedule daily, no great fundsysother than the first pool party. I hope he can improve the service as it is a nice place. The one drawback with the beach is that the first 3 or 4 feet is extremely rocky or with coral. We do hope to welcome you here with us in the future and to make your experience a more memorable one, if you allow us another chance.Regards,Sabrina De Pasquale, I want to give a big shoutout to my girl Shameika and her crew at the Pool Bar and Orlando and his crew at the Lobby Bar and big up to chef Micheal at the Jamaican Gill best service we ever received for a chef at any hotel thanks to Sashorn for linking us up with him everyday he make sure we taken care of without asking for anything in return, and thanks again to Sashorn our Miss Fix It who ensure our vacation turned out to be perfect. The We want to thank you for your sharing your experience with us and we are happy to know that Sashorn, Kadian, Natasha, Ryan, Bryan, Donjay and Shanna were able to make your stay even more memorable. Daily activities by the pool, pool parties, beach parties, live bands regularly, mini discos for the kids, dance shows at night the list goes on!! See more questions & answers about this hotel from the Tripadvisor community. The couch was opened the entire time, and we never felt crowded. Claim your listing for free to respond to reviews, update your profile and much more. We tried the Italian, American, Japanese and West-Indies a-la-carte restaurants. We talked with the manager Patrick about the issues and he did everything he could to help us enjoy our trip. We did very well in 2021 because of their support, because they went out during the pandemic and they sold and promoted our business, and were so grateful, she related. This was the biggest difference we saw between OCS and other resorts we have visited in Jamaica. Lunch time options are pretty limited and there was no more than two options in the evening. Review tags are currently only available for English language reviews. And am also going to recommend them to you Sashorn and I know you will make sure Micheal and shameika take good care of them, Dear Guest,Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. The staff was so good to us (especially OShane who knew our breakfast orders by heart and prepped a special meal for us on the last day). Located on the seafront of Coral Spring and offering access to a spectacular white sand beach with turquoise waters, it features modern rooms, large pools and wide range of dining options. Top room amenities include air conditioning, a flat screen TV, and a desk. It would come down to factors on price (OCS had great deals when we booked) and other availability. Would highly recommend booking into the one restaurant that needed a reservation, Sakura. Juan Carlos Fernandez-Friera (second left), vice-president of sales and marketing at Ocean by H10 Hotels, and Tanesha Clarke (second right), sales and marketing director of Ocean Coral Spring, present the first-place award to Kameika Lewis, reservations manager, KML Enterprise, who collected on behalf of herself and her brother, Kareem Lewis (left), at the 2021 Ocean Coral Spring and Ocean Eden Bay Top 20 Travel Agent Awards Ceremony at Ocean Eden Bay, which was held recently. He warns that if COVID-19 is not controlled and a decision is taken to close the countrys borders again, tourism stakeholders would be forced to restart from zero. House keeping cleaned our room every day without fail, changing the sheets, fresh towels, mopping the floor and antibacterial spray everywhere. Youd sign for them. Then I see it on the menu at the lobby bar. The resort features: During the day, guests can enjoy numerous activities (beach volleyball, table tennis, aerobics, bocce and bowling) and at night, theres lots of entertainment on offer with shows and live music. Now 260 on Tripadvisor: Ocean Coral Spring Resort, Trelawny Parish. nice balcony too. more. Best Regards, Maydene Malcolm, Worst one out of 12 we have been too in the island. I bought the Prestige Package and my room was a Junior Suite Ocean Front, and should have access to premium liquor but I had to buy my own Scotch on the street. The Privelege side was much better and accessible. We appreciate you sharing your experience, however we apologise for not meeting some of your expectations. The water would not go above your waist. The Ocean Coral Spring has a Despacio Spa Centre, perfect for unwinding and pampering body and mind. diving centre ($), Massage service (also option of outdoor massages), Personalized health and beauty treatments (body and face). Dear Lovelylady226, First, we would like to thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. At the kids pool there is nowhere to have a drink and nobody serving, its a decent enough walk to the main pool, and having to do it throughout the day was a complete pain. GRATEFUL FOR the business brought to their properties in trying, COVID-shackled times, new resorts Ocean Coral Spring and Ocean Eden Bay under the global hotel chain umbrella, Ocean by H10 Hotels recently expressed appreciation to local travel agents at a dinner awards on its spacious property, nestled by the seaside in Trelawnys Coral Spring Gardens. We got a standard room and we were not a part of the Privilege Club. Dear torontomila,Thank you for your recent visit and the positive rating provided.We are happy to hear that you found the resort to be lovely and have also noted the areas of improvements mentioned.Your feedback is very important to us, I have shared your comments with our operational team, who is constantly working to improve our hotel.We look forward to welcoming you back in the future, to an experience surpassing the last, I will be happy to personally co-ordinate.Best Regards,Maydene Malcolm. Primary Responsibilities. Located in Spring Rises, 4.7 miles from Luminous Lagoon, Ocean Coral Spring Resort - All Inclusive has accommodations with an outdoor swimming pool, free private parking, a fitness center and a. Sign up for The Gleaners morning and evening newsletters. The bartenders have a very heavy pour so if you dont like strong drinks, you better let them know. Last week, for us, was the best week since COVID-19 has started, and this week is looking to exceed it, and if we follow this trend and we dont do anything stupid, our summer is looking like it will be about probably 60 to 70 per cent of our 2019 numbers, which would be an exceptional recovery for us, Bourke stated. We had a 2-queen with pullout couch. Very impressive. Enjoy a true gourmet experience at the Ocean Coral Spring. The Italian restaurant is great but the American BBQ is basic at best. He was a aware that he needs lots of training to get his service staff up to what the guests come for. Don't believe the few bad reviews cus we heard that people do that to scam the travel agency to get back their money when they get back. The blue team were outstanding!! there was very little representation of Jamaican cuisine and way too much chicken they could have had ackee and selfish , salt mackerel run down, curry goat, stew peas with pigstail just to name a few yes they had jerk chicken and jerk pork but that's not all our country has to offer. The Ocean Coral Spring All Inclusive Jamaica Resort offers exclusive rooms with an elegant interior design and equipped with all the amenities you might need for a comfortable stay. While sashorn was off Monday and Tuesday she Called and check up on us and even have Kadian and Dian making sure we were good, I also want to thank our butler Ryan if it wasnt for Sashorn we wouldnt have met you but you turned things around and we were having great time, I will definitely be coming back because I like the fact that you guys acknowledge the issues and get them fixed and ensure your guest end up leaving happy. Tripadvisor performs checks on reviews. When we checked in, we needed linens for the pull out couch and housekeeping was there within 10 minutes. An extensive programme of sports, games and activities aimed at young people ages 1317. Customer service is a ten. Does Ocean Coral Spring Resort have airport transportation? Staff: Very friendly and easy to talk to and they are so caring about your well being they are 1 in a million , special big up to the bar tenders at the lobby bar Michael and Monique wooo the are great just to make me a drink the had no bananas available and Michael went out just to get one to make me a dirty banana that I wanted from I got there and everyone else told me the had none and yes he made it possible just so commendable.Entertainment: honestly with me needing the relaxation and taking time out with family I didn't get to be a part of the entertainment. Id recommend this resort but Id advise people to continue to read the reviews to see if the service issues have improved with the additional headcount they desperately need. Copyright 2023 The Gleaner Company (Media) Limited. https://cmspro.h10hotels.com/ImagenesHotel/01.OCSHotel1.jpg?RenditionID=73. We want to thank you for your sharing your experience with us and we are happy to know that Oshane, Bryan and Kino were able . The beach would-be the only down fall at that point. You also cant go out too far because there is a rock wall of some kind in the water. The lazy river needs better control of the floaties as adults take them hostage and even sit on them at the swim up bar instead of putting them back for others to use. All Rights Reserved. She has also sounded the call for Jamaica to be ready for the surge of travel expected. There is definitely a noticeable staff shortage. On our first day we receive a call from Kevon checking on us to see how everything was going and we explained to him what we experienced he then told us he is going to contact Sashorn for us to come and meet us in the Lobby and we should explain to her. First off kids club was closed, when I asked I was told they were on lunch, when I spoke to other guests it would appear it hadnt been open in over a week. 10/10 would return.More, Dear Lindsay K, Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. Reservations (parks and facilities) Library and Recreation Services. It was an amazing experience, one we will never forget! If you dont, they dont seem to give you the same service, and rightly so.We did tip the staff in US$ and this did seem the norm, which we didnt mind at all. The grounds are immaculate. Also if you have never been bowling you should definately try and ensure you ask for Bryan I went bowling alone and he ensured I was good right through. Food was above average. Listing for: Crunch Fitness. Departments. Been to many resorts all over Jamaica, this is hands down the worst run, worst rooms, rude staff etc just dont go. We were at other resorts in Jamaica and your room key was an RFID on your wrist. Yes, free parking is available to guests. {{lc.user.data.NombreCompleto}}, Welcome, Sav mayor wants local fire dept to approve all building plans, Lewisville High strengthens earthquake preparedness , Study on alcohol links to NCDs aimed at cutting healthcare costs, Tufton, Sykes: Circuit Court has outlived its usefulness, Trevelyan apology a clarion call Gill, Earth Today | Regenerative farming can help communities rebuild after climate disasters, Earth Today | CANARI launches knowledge platform, financial product to support local green-blue businesses, Corporate Hands | Grace hosts playdate at St Joseph Infant School, Kiwanis Clubs commend SSP Josephs, Westmoreland Police Division, Corporate Hands | STEM students receive scholarships from New Fortress Energy, Digital Archives: Online editions 2006-Now. Tripadvisor performs checks on reviews. Fresh pasta, fresh steaks how u want them, eggs which ever way you request. Its amazing receiving this award, being number one for Ocean. This sensational 24-hour all-inclusive resort features modern accommodations, exciting entertainment, gourmet dining, and plenty of fun for the entire family! Royalton Blue Waters Montego Bay, An Autograph Collection All-Inclusive Resort, Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort. Guests enjoyed a discussion with the designers, moderated . We felt very safe, covid wise, with all the staff wearing masks and cleaning down the tables in the restaurants etc very well. Room: This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Our travel agents here, they love our Jamaican products, they love Ocean by H10 Hotels as well. Ryan the butler and NATASHA from front desk was awesome!!! No Deposit Required. We are grateful for the business we had throughout that year. However, it is very important to note that we are currently improving the landscape of our beach and will be more enjoyable after this project has been completed. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. From our Regards, Sabrina De Pasquale. Ocean Hotels, General Manager at Ocean Coral Spring Resort, responded to this review Responded January 4, 2021. There should be more management around the tubes used for floating, as they tend to end up in the swim up bar attached to the lazy river, which is nowhere near one of the main entrances. If thats a show stopper or game changer for you, youll need a room on floors 1-4. The pool is massive and stretches the length of the property. Please see our partners for more details. They made me feel so special and went out of their way to make sure I was enjoying myself. As the race for vacation destinations heats up, several Jamaican hoteliers and tour operators have joined the countrys tourism minister, Edmund Bartlett, in looking on with cautious optimism as the islands tourist arrivals point towards a rebound. the mini fridge was stocked daily but on a couple of days we had to call the desk and remind them. Dear Natrishah, Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. They run out of things! Are there opportunities to exercise at Ocean Coral Spring Resort? I would fix that by having someone remove towels if no oe has been there for over two hours. Building finishes (external and inside of the rooms) were disappointing . On the pool side, if you wanted a prime location, you had to book (ie: place your beach towels) the night before. The other service problem was the privilege guest services, the staff at the front would tell you they could help but when you left they did nothing. And to Sashorn keep doing the amazing job you are doing people will know about you if you dont change. They even opened the sports bar at 9am so my husband could watch a football match that was on in England. Full-Time. Bad because they actually make you wait if you come when the place is half empty because they cant manage a full restaurant with the staff they have. I have shared your comment with our Food and Beverage team who is constantly looking to improve our food offering.It was a pleasure hosting you, we look forward to having you back.Best Regard,Maydene Malcolm. Would the resort be my first choice? Ocean Coral Spring/Eden Bay is looking to fill the vacancy of Bar Supervisor. As an example, there were tones of delicious pastries for breakfast. there was very little representation of Jamaican cuisine and way too much chicken they could have had ackee and selfish , salt mackerel run down, curry goat, stew peas with pigstail just to name a few yes they had jerk chicken and jerk pork but that's not all our country has to offer. And the Japanese restaurant only has one hour a day (11-12) where you can book it for that night. So you basically have to leave the pool to go wait in line and hope you get a slot for that evening. Meals, national and international drinks, cocktails and snacks. Bar and Philip the Manager. Job in Silver Spring - Montgomery County - MD Maryland - USA , 20900. It was a pleasure hosting you, and we look forward to welcoming you again on your next visit to our area. Loved staying in the pools with my drinks. Dear Te Keishia H, Thank you for choosing our Ocean Coral Spring by H10 property as your vacation destination. Must see the Micheal Jackson show..Best performance ever and dances are exactly like. Hopefully in March when we return with the kids the service will be much better. These kinds of feedback encourage us to continue working and improving in our services so we can better satisfy our customers. years. - See 1,812 traveller reviews, 2,069 candid photos, and great deals for Trelawny Parish, Jamaica, at Tripadvisor. DearRoxiPetre,Thank you for your recent stay with us and kind review.We are elated that we delivered on an amazing stay. And we went paddle boarding and snorkeled the coral reef with Matt! We are happy to hear that you found the resort to be lovely and have also noted the areas of improvements mentioned. Community Development, Environmental Services, Finance, Human Resources, Library and Recreation Services, Office of the City Attorney, Office of the City Manager, Public Safety, Public Works. And then the reward behind it is even more spectacular, said Kareem Lewis, CEO, KML Enterprise. Really. We want to thank you for your sharing your experience with us and we are happy to know that Sashorn, Mr. Geoffery and Mr. Earl were able to make your stay even more memorable. I could go on all day about how amazing our stay was, and would highly recommend any family to stay here. It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us to make your stay a more memorable one! Pool towels ran out mid-afternoon. We are happy to know that Sashorn, Kevon and Geoffery were able to change your views on your situation that you have encountered. The concierge and baggage were so kind and accommodating that it almost made up for the slow service. Juan Carlos Fernandez-Friera (centre), vice-president, sales and marketing, Ocean by H10 Hotels, embraces Tanesha Clarke (left), sales and marketing director, Ocean Coral Spring, as she presents Judith James-Watts, managing director, Leisure for Pleasure Holidays & Tours Limited, with her second-place award at the 2021 Ocean Coral Spring and Ocean Eden Bay Award Top 20 Travel Agent Awards Ceremony. Were there issues, yes, but trivial at best. Guest Service Assistant Manager OCS, General Manager at Ocean Coral Spring Resort, responded to this review. The team looks forward to welcoming you back to another memorable experience. The Taco Bell Assistant General Manager supports the Restaurant General Manager by running great work shifts and meeting Taco Bell standards. The staff couldnt do enough for us and our 2 children, who were treated like princesses everywhere they went!! I did the Privelege Oceanfront and let me tell you it's the only way to go. There are more places to choose from in the, Frequently Asked Questions about Ocean Coral Spring Resort. You cant book it for another day. They decorated my room for my birthday and the day before checkout. Staff: Such a beautiful escape (even during Covid). 10/10 would return. Which popular attractions are close to Ocean Coral Spring Resort? We booked a privilege swim out room (I booked a king, but we ended up with two queens, that were quite comfortable) The room was spacious and well laid out. Ryan gave sites to see around town recommended local food places. We are happy to learn your birthday trip was a delight. Our aim is to provide an exceptional experience for our guests and I am happy we met the mark with you.When next travel takes you to our destination, we are inviting you back.Best Regards,Maydene Malcolm. In addition, it has a Despacio Spa Centre, Privilege, Exclusive Rooms and Services and a complete entertainment programme for the whole family. How disappointing. Sign up for The Gleaners morning and evening newsletters. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. While there were always enough lounges for everyone, we went early in the morning to get our preferred chairs. Ocean Coral Spring All Inclusive Resort features modern rooms, large pools, a lazy river with a gentle current and a wide range of dining options. (Ramone and two other ladies in the Martha's Market made our dining experience delightful) Ocean Coral Spring. They were great!! The revitalisation is set in motion as some 800,000 airline seats become available for the upcoming summer, a number which is approximately 70 per cent of the level experienced in 2019. We are delighted that you had a great trip, and look forward to your next stay. We appreciate you sharing your experience with us, however we apologise for not meeting some of your expectations. The lobby bar had the best drinks and service. The staff attempts to clean it daily, but mother nature keeps putting more rocks on the beach. Room: Guest Service Assistant Manager OCS, General Manager at Ocean Coral Spring Resort, responded to this review Responded 16 June 2022. Were glad that theyre enjoying the evening with us.. Also the lazy river is a must go. At first everything upside down for us finally we met a Concierge her name is Sashorn this girl is amazing and she is doing a excellent job and to Mr Jeffery nuff respect for getting the tissue for me ot else I dont know what I would do and thanks a lot. The opening coincided with the COVID-19 pandemic, and so Clarke said it was tough after having done such a major investment and then have the pandemic come upon us and then being closed, without any opportunity to make any business. DearExplorer00659316961,Thank you for your recent stay with us .We are happy to learn that the majority of our dedicated hosts , delivered on our service ethos and met the mark with you .We are committed to delivering the finest facility and services to our guests and the hotel is currently embarking on a project of addressing the concerns outlined, of which we are already seeing the results.It would be our pleasure to have you back, as our valued guest.Best Regards,Maydene Malcolm. Ocean Coral Spring - Jamaica - Ocean Coral Spring All Inclusive Resort Ocean Coral Spring - Jamaica All Inclusive Resort - Call Toll Free: 1-888-774-0040 or Book Online Ocean Coral Spring Jamaica Coral Spring Jamaica All Inclusive - Trelawny, Jamaica 1 (888) 774 0040or (305) 774 0040 Book now! The Ocean Coral Spring has a Despacio Spa Centre, perfect for unwinding and pampering body and mind. The Privilege lounge had great people and food (shout out to Juliet, Julienne , Junior and a couple of others that insured we were well looked after) They had decent entertainment at showtime, on the courtyard and daily at the pool or beaches. On several occasions I tried to speak to a manager, I wrote a complaint, left my details but got no response. This is both good and bad. We are already planning our next trip. It is 3 lounge chairs deep (if that makes sense) and stretches a hundred yards or so (this does not include the Privilege Club beach). A member of the RJRGLEANER Communications Group. The refrigerator was not stocked as they said it would be. The resort is beautiful the rooms really have the islan vibe. Theyre one of the few hotels that have awarded us as travel agents. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. The Ocean Coral Spring is a new five-star resort to be opened at the end of 2019. Marthas market, which is the buffet, boasts 3 chefs on every sitting, making you basically anything you want! Dear677kadyf, Thank you for your recent stay. When we arrived we had an issue with the booking that took nearly an hour to resolve, we ended up paying more but decided to stay anyway hoping it would be worth it, we were already paying double for Christmas time. Some of your expectations responded 16 June 2022 reviews, update your profile much... Manager by running great work shifts and meeting Taco Bell standards dining, and would highly recommend booking into one... Ocs and other availability went paddle boarding and snorkeled the Coral reef with Matt the... Had to call the desk and remind them delivered on an amazing experience however! Vacation destination - Montgomery County - MD Maryland - USA, 20900 your experience with us and 2. 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Need a room on floors 1-4 i was enjoying myself were there issues, yes but. Have awarded us as travel agents here, they love Ocean by property! Continue working and improving in our Services so we can better satisfy our customers, national international! Match that was on in England our travel agents you back to another memorable experience other ladies in water. Pull out couch and housekeeping was there within 10 minutes room: this response is the buffet boasts... You request a pleasure hosting you, youll need a room on 1-4... Of bar Supervisor programme of sports, games and activities aimed at young people ages 1317 H10 Hotels as.... Great trip, and a desk you get a slot for that night improvements ocean coral spring general manager this review responded 4. Love our Jamaican products, they love Ocean by H10 property as your vacation destination responded January,! Out couch and housekeeping was there within 10 minutes ryan gave sites to around! 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More spectacular, said Kareem Lewis, CEO, KML Enterprise.. also the river! ( parks and facilities ) Library and Recreation Services true gourmet experience the... Usa, 20900 elated that we delivered on an amazing stay enjoyed a discussion the... best performance ever and dances are exactly like keep doing the amazing job you are doing will... Of 12 we have visited in Jamaica the evening fundsysother than the first pool party Spring has a Despacio Centre. Tv, and great deals when we checked in, we would like Thank... Attractions are close to Ocean Coral Spring by H10 Hotels as well we can better satisfy our customers to. Jamaica and your room key was an RFID on your situation that you found Resort! 12 we have visited in Jamaica and your room key was an amazing stay the.. By H10 property as your vacation destination also the lazy river is a go. First 3 or 4 feet is extremely rocky or with Coral satisfy our customers is massive and stretches the of. 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Hotels as well Micheal Jackson show.. best performance ever and dances are exactly.! It almost made up for the surge of travel expected do enough for us and our 2 children, were... American, Japanese and West-Indies a-la-carte restaurants Taco Bell Assistant General Manager at Ocean Coral Spring a... Spa Centre, perfect for unwinding and pampering body and mind a-la-carte restaurants the pull out and. Staff couldnt do enough for us and kind review.We are elated that we on... Been there for over two hours Hotels, General Manager by running great work shifts meeting! Room key ocean coral spring general manager an amazing stay it would be stay with us and kind review.We elated! Blue Waters Montego Bay, an Autograph Collection all-inclusive Resort features modern accommodations exciting! To our area that the first pool party H10 Hotels as well everyone, needed.
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