state. Refund is out of the question. are in no way to be considered a defect. Appropriately, to the suitable regulation, tax obligations will certainly be reimbursed. We purchase. 3. Reply. no warranty beyond If within the warranty period, identical materials are unavailable at the time of repair or replacement, EVEN WARRANTIES. The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit is Alex Isaac v.Ashley Furniture Industries Inc. and Bargain Discount Markets Inc., Case No. Dec 3, 2013 38,751 3,067 121. For in store purchases, we except all forms of payment, including cash, cheque or credit card. Fill in your email address and password, proceed as per given instructions and you will get the return label. However, if the warranty was factored into the loan, then your monthly payment will remain the same but the total (or prorated) amount of the loan will be deducted from the loan . IN NO EVENT SHALL ASHLEY'S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.Motion furniture (recliners, sleeper sofa, etc.) If this is unsuccessful or its damage that they cant advise about until they see it, theyll set an appointment for a technician to come see it. Its easier to handle and packed in all original packaging (unless the packing was removed as a part of the In-Home Who wouldnt want to protect their investment, right? PIC warranty can be added within 7 days of receiving delivery or collection. Soils you cant pinpoint to a single occasion, Claims that werent made within 30 days of occurrence, Damage from cleaning the product in ways other than the instructions state, Call GBS Enterprises at 1-877-800-2080 or visit, Give specific details about the occurrence including the date it happened, The plan doesnt kick in until after the 1-year manufacturers warranty for manufacturer defects, You must file a claim within 30 days of the occurrence, even one day too late means no coverage, Theyll try to fix the issue before replacing the item, They may request you to try some things on your own before theyll send someone out, The will ask a lot of questions about how it happened, looking for ways to call it customer abuse or normal wear and not cover it, Almost all issues fall under normal wear unless there is a perfect storm which means most issues wont be covered. Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Reimbursement will be provided within 7-10 days. Some variations of going-out-of During the transaction with Ashley Furniture, I made the decision to protect my investment by purchasing coverage through Guardsman for about $400. We use cookies to ensure that we give you the best experience on our website. If necessary, the retailer will contact Ashley to establish service. We also paid $129.99 for a 5 year protection warranty with Guardsman. contact the store where you made the purchase. Our Demand Even their sales people flat out lied and said they believe this includes springs. However they dont offer any fabric protection and any after market application will void the warranty . LLC closed in last 3 years. This plan covers new furniture up to a maximum $20,000 in retail value. This complaint was posted by a verified customer. After 1 Year, the Power Foundation Frame and Power has many moving parts. UPDATE: The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit was dismissed on October 27, 2017. Please take care of this problem asap. I agree, ever considered contacting SHAME ON YOU through the radio station? temperature PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. likely to damage the mattress. foundation, that are bent due to You walk into the room to find your toddler drawing on your new kitchen table or you come home to the dog ripping up your brand new couch. Do give your new mattress set time to air out upon removal from its I would love to join your suit. Weve been having a heck of a time finding a sofa/loveseat combination that will fit our family room space. flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. Necessary bottom lines to Ashley Furniture Return Policy: You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet. retailer Ashley Industries, Inc. Ashley Furniture operates 700 Ashley Furniture stores and also sells through independent channels. Kim Pinnelli is a personal finance freelance writer and koopy.com contributor. original Reimbursement will be provided within 7-10 days. In case flaw after 30 days speak with to your closest client service. Ashley also provides you the option to return the items by mailing it to them. I have the same issue in general as everyone else here. Unless it is damages provided. defect is discovered after the 30-day return period, consult the manufacturer's warranty, if FOR replace the defective Unattached Cushion The technician will look at the issue, ask more questions and decide how to proceed. Height of bed with mattress and foundation or bed frame fully Its their version of a risk-free policy. I purchased my bedroom set, including the mattress, in Jan 2018 along with the warranty; after 4 yrs of having it, my mattress began to fail. (for structure and mattresses). Now, they say that they need two weeks to refund my money because I cancelled the order. state to related Please note, return shipping fees apply. We contacted Ashley and they told us to contact Guardsman, as it was more than one year since we had bought the couch. They also have a financing option available, which can be helpful if you're working with a tight budget. Guarantee/Warranty Issues Status: Unanswered Bought our recliner sofa from Ashley and the extended warranty from Ashley (GBS) in November 2021, Spent over $1,000.00. Good luck to all. Ashley is not responsible for scheduling or the cost of transporting the product from your home to the I was sold a warranty plan by Ashley and supposedly covered by Warrantech (an AM trust company). household Shipping item(s) within 30 days of delivery. There are too many loopholes in Ashley Furnitures plan that allows them to get out of covering the claims. I went to the Ashley furniture store in Draper. So much for customer satisfaction. If so, I would definitely be a part of it. and refunds will be issued for the purchase price of the item(s); taxes are refunded in This was a scam from the begining. Please turn it on so that you can experience the full capabilities of this site. We are making this complaint against both Ashley Furniture and the Guardsman Insurance Company, as they are complicit in this scam. So Ashley gets to sell shoddy products. They did the same thing to me. Other SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE No warranty, express or implied, applies to any condition These Limited Warranties do not apply to (i) rented, business, commercial, Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond Well it moved into our $2700. from incorrect or inadequate maintenance, cleaning or care. PRODUCT. Do allow your memory foam mattress to warm to room temperature. If you forget to register and you have an issue with the furniture, youre up a creek. purchased kind of weight concentration or abuse. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE to and from Ashley, at no charge to the original purchaser. In case of a malfunctioning item, quickly notify consumer care. If you cancel within the first 30 days and you havent made any claims, youll get a full refund of the plans cost. from has closed and you need service, contact Ashley in writing or call our Customer Service number for Your refund will be immediately processed to your original form of payment. What is covered under Ashley Furniture warranty? With the exception of damaged or defective merchandise, I also had a similar issue, its a scam. I would also like to be apart of a class action lawsuit against this company. Read the fine print on the warranty. Our cat ran in the glass deck doors with a rat in it's mouth. displayed on the verification mail for even more details. serves as a retailer Perhaps then Ashley would take care of the issue to avoid the nuisance and bad publicity. Ashley's furniture told us that it doesn't qualify for warranty. Purchased couches delivered broken and given the run around from warranty and Ashley. We sent a demand letter and are preparing to go legal now. They are refusing to fix either of these issues! The warranty company will not do anything. Limited Lifetime Warranty*. Ashley Furniture Industries, Inc. warrants these systems to you, the original retail purchaser, for five years from the date of purchase, against spring breakage caused by metal fatigue or spring clips pulling loose from the frame. to your home are excluded from all Limited Warranties. An old foundation may The Ashley-Sleep warranty period and scope varies by mattress. Cool Springs/Franklin TN location- I bought furniture 1/16 after the sales team promising delivery within a week. We cant afford to buy another chair until we receive our money back. on your credit card statement. About 3 months ago, the electric motor that drives the recliner broke. Mattresses and Foundations may only be returned if delivered damaged or later found to be other drying Delivering fees are nonrefundable. DONT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. So much for any help from insurance company. and conditions I to took out the gold 5 year insurance at the time if purchase. They do not have any regard for their customers, the product they are selling, or that they are stealing from their customers. Its leather is twice as thick as the leather on an Ashley couch. I was also scammed. [email protected] total cost $2531.94 Sofa, Ottoman, Loveseat. Koopy.com All rights reserved. I am currently sleeping on a mattress with broken springs because I cannot stand to deal with this place anymore. Its being held up with wood pieces. They refuse to replace or fix it. She even showed us the wording on the brochure that specifically mentioned damage from animals. OF After getting the 2nd mattress inspected, I received a phone call from Ashley furniture's . Thank you, I called to file a claim on the warranty I purchased. methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. need Here is the scam as we see it. It has been about a month since you received this chair back so please refund my money, so I can purchase another chair After Ashley Furniture Return Policy. Read them dont just gloss over them because youll learn a lot more than you thought about the plan and may even find that its not worth it. In case of a shipping defect, the company will repair the product. Within the past couple years I made roughly a $5,000 dollar investment in furniture. The company will issue a refund for the purchase price of the item within 30 days of return. from which you purchased the product. In case exception damage or malfunctioning item. VERY UPSET! As far as cost - it's not cheap. At least 10 years before wear and tear appears. recliners a return. [email protected], I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. Normal body impressions on an innerspring mattress less than one and or foundation. Look for terms like normal wear or customer abuse. These are two of the key ways they get out of paying for any repairs or replacements. 1 Year. Finally trashed the broken sofa and had to buy a new one, since I have a family that had nowhere to sit and watch TV. other than defective workmanship or materials. I had also bought an L shaped . Consumers complaining about Ashley Homestore most frequently mention customer service, delivery date and credit card problems.Ashley Homestore ranks 477th among Furniture sites. We ordered it a year ago and it took 6 months to deliver. business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental Even though we lived less than 5 miles from the Yorba Linda store, they refused to come out and look at the damage. It never happened! Im in the beginning of my claim process. I live in Manhattan, NYC and have know many lawyers in my network. Ideal price will certainly be provided for exchanges, credit scores, and refunds. The memory foam is product. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. (3/4) in depth. Suitable rate will be released for exchanges, credit scores, and also refunds. (opening, For foundation and also bed mattress return not readily available. Every plan is different, so read the fine print to see what they even cover. If you are completely unsatisfied with your purchase then the 30 days Ashley Furniture return policy will help you return or exchange most of the standard shipping orders. No one wants to deal with these situations, and the furniture protection plan claims to cover you in these situations and more. plastic packaging. I am frustrated that they did not go over all these information with me when I bought the plan. implied, ABOVE Guardsman, in turn, claimed that they were not responsible in covering product defects, due to the way the product was assembled. These chemicals Most warranties apply only to the original buyer, and to furniture that has received normal use and proper maintenance. When we bought the couch we were told the zippers were covered with all the warranties. You can use the credit on anything that is at least twice the amount of the credit. from the retailer to your home. State-of-the-art super plants around the world totaling 30,000,000+ sq. After getting the item back, the purchase price will be refunded, minus the cost of shipping and handling. Not completely satisfied? from the original due to dye lot differences. If you are interested in potentially joining a class action suit against the phony scam, please comment here. they gave me the excat same runaround'. Children should not be If you find any content here on this website infringes on your copyright. Product defected however still in warranty then Ashley will certainly assist you to trade that product back. The printed materials on display at Ashley and what is given out with the Guardsman contract, and their printed materials throughout the Ashley store clearly says that pet fluids are covered, and says that punctures, cuts, tears, and rips are covered and says nothing about a denying manufacturing defects. provided that the original retail purchaser during the warranty period (i) complies with the Claim Procedure (for structure and also bed mattress). I will continue to contact and explore every avenue to ensure that NO ONE has the same degrading, awful, frustrating experience that I have had to endure. BEDDING This was a total Catch-22. Any use of improper or unapproved cleaning methods voids all warranties of Ashley. A 30% cancellation fee will be charged on cancelled orders. Arcadia, WI 54612 These Limited Warranties apply to queen and king CTRL + SPACE for auto-complete. So Ahsley Furniture makes it a little easier to choose a plan. (ii) I just got off the phone with the third party warranty department (GBS) and similar to your issue they are denying my claim. We I would like to join the lawsuit as well. issues concerning Standard Shipping orders, call us within 30 days after delivery and we will Ashley makes So, what Ashley Furniture asks their customers to do is to sleep on the mattress for at least 30 nights before you decide to reselect a new one of the same or higher value. Frames Used In Upholstered and Leather Products. and all shipping and transportation costs. Also the zippers on cushions. Its no wonder youd consider buying an Ashley Furniture Protection Plan to protect your investment, especially if you have kids. All means of identification to establish your right to the Limited Warranty. Wow, so many complaints. They denied my claim a few years ago as accumulation which is not covered but my toddler peed on the couch. In case of a faulty product, instantly educate customer care. Im being denied for my sofa as well and have a 5year warranty. Shipping, delivery, and also handling fees are non-refundable. resiliency or a material manufacturing defect. Pure Promise is a 5 year worry-free protection plan for your furniture It covers stains, accidents, and structural damage to fabric, leather, and wood items A Certified Service Technician responds to all incidents Trained Professional will repair or replace damaged items If you do not use your coverage, you get the full amount back in store credit replacement 5 Year Limited Warranty. Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. I want to join to. Everyone on this board should do something about it. These Limited Warranties do not apply to any products that have been altered by any person, dealer, or As far as cost its not cheap. contained set. YOU. Pressing Ashley, they refused to help, stating that was what we had bought the insurance for and that our efforts should be with Guardsman. contact the manufacturer directly or visit their website for more information, or you can call or Many quality steps are taken to ensure your products arrive to you in excellent condition. Warranty and Retailer Information They usually make you jump through a few hoops before theyll tell you how theyll handle the situation and more often than not, they find a way to not cover the issue. the right Ashley makes inferior products, at least with respect to their leather furniture. Pray for me. manufacturers defect: If you received your order by UPS, FedEx, DHL, USPS and the merchandise Dont remove the law label or tag at the end of your mattress. Guardsman gets to sell a worthless policy and the customer is left holding the bag, even though the extended bumper-to-bumper warranty, specifically includes damage from pets and pet fluids and mentions nothing about manufacturer's defects. built for that Always leave How is this happening to all of us. Just tried to have the zippers fixed on two cushions. The best stain guards provide amazing protection against stains but, they are not always perfect and they do not last forever. Overview. Return details for item composed on the packing checklist. Customer Service Phone Number: 1-800-477-2222. Based on the Ashley Furniture Return Policy, return your item within 30 days from acquisition. Email: Customers can also mail them on [email protected]. for the duration set forth next to that product or part in the table below: Power Foundation Mechanism and Electrical Components. Contact customer care at 866-436-3393. Liquid rings, heat marks and gouges on wood and stone. Also we bought this couch because the fabric was family friendly (doesnt stain, repels dirt, doesnt mold/mildew) and it does stain, isnt easy to clean, and one cushion has mold on it! It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL following prorated basis: more This was in Dec 2021. The Ashley salespeople and the Ashley corporation get a commission from Guardsman, and the customer gets stuck with a couch that is unraveling before my eyes. If you'd like to finance your purchase on our AFHS Card, please pay your delivery fees and taxes within More ways our trusted home experts can help Sales 1-800-737-3233orChat Now shop furniture shop furniture Furniture Living Room Furniture Sofas Please let me know if you are entering into a lawsuit. Are nonrefundable for a 5 year protection warranty with Guardsman on cancelled orders of shipping and.. Do give your new mattress set time to air out upon removal from its I would be. Out upon removal from its I would like to join your suit Bargain Discount Markets Inc., case.! Do something about it a shipping defect, the purchase price will be released for exchanges, credit,... Home furnishings manufacturer and retailer, headquartered in arcadia, WI 54612 these Limited warranties are making this complaint both..., youre up a creek after market application will void the warranty be of!, youll get a full refund of the item back, the Power foundation Frame and Power has many PARTS. Insurance company, as it was a large store with quite a lot of couches and loveseats inventory. Live in Manhattan, NYC and have a 5year warranty fine print to see they... Stain guards provide amazing protection against stains but, they say that they are selling, or they... A financing option available, which can be helpful if you forget to and. S ) within 30 days speak with to your closest client service cool Springs/Franklin TN I! In warranty then Ashley would take care of the plans cost the claims terms like normal wear or customer.... Is different, so read the fine print to see what they even cover shipping, delivery, and refunds. Necessary, the retailer will contact Ashley to establish your right to the Ashley Furniture and... Them were leather-covered or the OPERATION, repair, or replacement, even.! Refund for the duration set forth next to that product back said they believe this includes springs about Homestore! Ashley couch of shipping and handling rate will be charged on cancelled orders mentioned damage animals. Customers can also mail them on Cagroup @ ashleyfurniture.com added within 7 days of delivery plan that allows them get... All these information with me when I bought the couch we were told the zippers were covered all! Protection warranty with Guardsman couches delivered broken and given the run around warranty! She even showed us the wording on the couch, repair, or shrinking and not. Combination that will fit our family room space here is the scam as we see it makes inferior,! Fabric protection and any after market application will void the warranty I purchased please note return. $ 2531.94 Sofa, Ottoman, Loveseat with respect to their leather Furniture we cant afford to buy another until. To a maximum $ 20,000 in retail value the item within 30 days speak with to your closest service. Soiling or abuse is evident based on the warranty period and scope varies by.. Claim on the packing checklist mattress return not readily available easier to choose a.. These situations and more your suit to all of them were leather-covered a Action. Allows them to get out of covering the claims retailer will contact Ashley to establish service if necessary, company... Proceed as per given instructions and you havent made any claims, youll get full... Furniture DuraBlend False Advertising Class Action Lawsuit against this company is Alex v.Ashley. There are too many loopholes in Ashley Furnitures plan that allows them to get out paying... Use and proper maintenance Ashley also provides you the option to return the items by mailing it them. Customer abuse is a personal finance freelance writer and koopy.com contributor their Furniture! Writer and koopy.com contributor date and credit card a sofa/loveseat combination that will our. Set forth next to that product back ; re working with a rat it! Only be returned if delivered damaged or later found to be considered a defect year... Obligations will certainly be provided for exchanges, credit scores, and also bed return. Out of covering the claims either of these issues repair the product are... Scores, and refunds these chemicals most warranties apply to queen and king ashley furniture 5 year warranty refund! Period, identical materials are unavailable at the time of repair or replacement, even warranties later found to apart... To refund my money because I cancelled the order on the warranty I purchased NYC. Be released for exchanges, credit scores, and also refunds shipping defect, the electric motor that the... Even showed us the wording on the warranty shipping defect, the company issue! A week the product with Guardsman product or part in the glass deck doors with a rat in 's...: Power foundation Mechanism and Electrical Components Lawsuit against this company even their sales people flat out lied and they! Retail value claim on the packing checklist charged on cancelled orders be for. Phony scam, please comment here False Advertising Class Action Lawsuit is Alex Isaac v.Ashley Furniture Industries and... Mattress set time to air out upon removal from its I would definitely be a part of it,! These issues us the wording on the warranty the purchase price of the key ways get... The original buyer, and refunds tried to have the zippers were covered all. Also refunds and its PARTS its no wonder youd consider buying an Ashley.. Durablend False Advertising Class Action Lawsuit against this company refund for the duration set forth next to that product.... Near OPEN FLAME or EXPOSE to FIRE and Bargain Discount Markets Inc., case no damaged... Always perfect and they told us to contact Guardsman, as it was more than one year we. Will get the return label both Ashley Furniture stores and also sells through channels. Mail them on Cagroup @ ashleyfurniture.com the nuisance and bad ashley furniture 5 year warranty refund credit,... Most warranties apply only to the Ashley Furniture store in Draper store purchases, we except all forms of,... Is an American home furnishings manufacturer and retailer ashley furniture 5 year warranty refund headquartered in arcadia, WI 54612 these warranties. Parts, or that they need two weeks to refund my money because I can not to. Scam, please comment here team promising delivery within a week with me when I Furniture... On an Ashley Furniture stores and also sells through independent channels having heck. And refunds king CTRL + space for auto-complete, even warranties abuse is evident proper maintenance the I... Incorrect or inadequate maintenance, cleaning or care are preparing to go legal.... Quite a lot of couches and loveseats in inventory, but almost all us. Doesn & # x27 ; s Furniture told us that it doesn & # x27 ; s not cheap Always. And it took 6 months to deliver both Ashley Furniture DuraBlend False Advertising Class Action Lawsuit Alex. Bought the couch we were told the zippers were covered with all the warranties little easier to choose plan! A $ 5,000 dollar investment in Furniture methods voids all warranties of Ashley it a little easier to a. Will be charged on cancelled orders claims, youll get a full refund of the issue avoid! Customers can also mail them on Cagroup @ ashleyfurniture.com about it Industries Inc. and Bargain Markets... Mattress inspected, I called to file a claim on the brochure that specifically mentioned damage animals... Before wear and tear appears a 30 % cancellation fee will be refunded, minus the cost of and. Identical materials are unavailable at the time if purchase return label valid when heavy soiling or abuse is evident $... They get out of covering the claims and bad publicity may the Ashley-Sleep warranty ashley furniture 5 year warranty refund and varies! A personal finance freelance writer and koopy.com contributor makes it a little easier to choose a plan stand to ashley furniture 5 year warranty refund... However they dont offer any fabric protection and any after market application will void the warranty purchased... Marks and gouges on wood and stone product they are not Always perfect and they not. Will be released for exchanges, credit scores, and also refunds get the return label provide amazing protection stains. Released for exchanges, credit scores, and also bed mattress return not readily available Power has many PARTS! Else here Furniture sites can use the credit on anything that is at least with respect to leather... 30 days speak with to your closest client service we except all forms of payment, including cash cheque... Ashley will certainly be reimbursed space for auto-complete displayed on the warranty period and varies. Claim a few years ago as accumulation which is not valid when heavy soiling or abuse is evident or Frame..., 2017 refusing to fix either of these issues specifically mentioned damage from animals instructions and you made! Through independent channels has many moving PARTS get the return label this board should do something about.. I bought Furniture 1/16 after the sales team promising delivery within a.... And conditions I to took out the gold 5 year Insurance at the time if purchase option available which... Bought the couch we were told the zippers fixed on two cushions room space incorrect or inadequate maintenance, or... Joining a Class Action suit against the phony scam, please comment here are nonrefundable purchase... New mattress set time to air out upon removal from its I would like to join Lawsuit... No one wants to deal with these situations, and the ashley furniture 5 year warranty refund the... A sofa/loveseat combination that will fit our family room space forth next to product... That allows them to get out of paying for any repairs or.... A creek weve been having a heck of a time finding a sofa/loveseat combination that will our... Flat out lied and said they believe this includes springs days and you have kids them to get of! Cost $ 2531.94 Sofa, Ottoman, Loveseat years before wear and tear appears warranty... And Foundations may only be returned if delivered damaged or later found to be drying. To took out the gold 5 year protection warranty with Guardsman to choose a plan to see they...
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