Yes, the service all around the resort is great. Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. Appetizer seared tuna on cucumber with seaweed garnish. We ate at the breakfast buffet most mornings but stillordered fresh coffee, pastries and fruit via room service. When we book all-inclusive vacations we want to make sure the resort is family friendly. Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. SNORKEL XTREME. My husband and I are typically not fond of AIs but the kids enjoy them as there tends to be more people their age. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. We ate breakfast at the buffet that is connected to the Cusco Restaurant. Our youngest boy, Connor, absolutely LOVED this place. The beach is beautiful and the loungers are so comfy. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. Your room will be charged right away. The snack bar was GREAT! Its a legit Water Park! Its located in the main lobby building. Seriously, its some of the nicest sand you will ever sink your toes into. This is the kids pool at the Sunrise Moon Palace. The other one is called the Playroom. Report inappropriate content RachelinToronto Toronto, Canada Level Contributor For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. Thanks. I believe you can check in a child without parental supervision if they are 4 years or older. It looks like a very relaxing place to spend the day(s). You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. You will enjoy your stay. You pay 35 dollars each way by taxi to go there. Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. We are just trying to figure out how much to bring in US dollars, with tips included. Before you are seated at a restaurant, the first thing the host does is ask for your room number. I would say that teenagers would really love this resort. So, I would contact The Grand to ask. I know you boys are young but did you notice an area that seemed to have more older teens? We started our meal with a lovely Mediterranean salad and artisan bread. Were so proud of him for giving it a try! Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. Glad to see you guys had a blast. thanks. Water slide at the Sunrise resort. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. Yes all of these photos were taken by us on our trip. The best part you can order whatever you want! I asked one of the workers there and they said something about safety. If you stay at the Grand, you have access to all 3 resorts. For your review it was fantastic!!! Fantastico!! If you like long walks on the beach, this beach has you covered. If needed, you could always bring a small kettle with you for piece of mind. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. This is where the Flowrider is located (pictured above). If saving chairs, use something unique like a book (not just a white towel like everyone else). This was Nicoles favourite dish from our visit. Do you know what is included with that? No, we didnt find the size to be overwhelming. Here are some tips to help make the most of your vacation at Moon Palace. One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. Learn how your comment data is processed. If the waterslides are open, your daughters will love it. We had to find small bills often and the front desk was not able to help. Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. I am planning a trip there with my family for Christmas 2019. Thanks! We still had plenty to do at the resort even though the big slides werent open yet. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. Also are any of the pools at grand side heated? The best part is that you dont need to keep track of your towels. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. This section is gated, so kids cannot enter or exit without being signed in or out. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? We always could find a chair and restaurant seating also wasnt an issue. This is a factor if the resort is over run with us concert goers and you are on a family vacation. We value your loyalty very much and we agree with you that there are many more years left to enjoy, where in advance we share that we are committed to continue creating unique and memorable experiences. We were very impressed by the quality and options. Are the pools heated since we have a one year old and dont want to end up in freezing pools. I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. What to do???? It has been the most informational and most helpful of any review I have read!! Do you have any info on how you get the diamond access? Thank You for the great pictures! Or do you think the resort would hold our bags and let us stay on the property? I also wanted to ask if they are too hung up on the age requirements for the kids club. Youre going to have a great time. Such a bummer! This resort is an all inclusive in Cancun Mexico. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. We slept well during our stay. We did visit the kids pool at sunrise and it was fun. What view is better, to garden or resort? Wow! Hello, Also, how is that managed? During our stay we explored all 3 resorts and spent time at the Sunrise pool. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? Thanks, Mitchel. Maybe 10 minutes at most. and well make sure to visit you again soon. I was wondering, what time do the pools generally close at the Grand? If thats true it is a bummer. We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. Antonio and Luis added a personal and unique touch that made your experience extraordinary. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. Braydon LOVES the giant jacuzzi. Also the ride to the Beach Palace, can u pay for it with the credits? Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. There are no annoying towel cards required. Secondly, are all the photos taken from your trip by you ? Just ignore them and continue walking until you get outdoor. Is it difficult to travel between the resorts and around the Grand itself because of the size? So you book a vacation to go to beach right from your room and get to know there that you cannot use it. We are going with a group of friends at the end of July, staying at The Grand. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. Also, do you have any info on how you get the diamond access? The shower in our room even had kids shampoo. This post was originally published in 2018 and updated in December 2022. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. The servers make note of it and the kitchen is informed of the allergy. This property is HUGE. AMAZING RESORT. . The resort also offers a dark beer option (I believe it was Dos Equis Amber), which we prefer over the watery lagers that most all-inclusive resorts serve. Thanks for giving an in depth review of the resort. Some of the hotel rooms have a pool directly in front of the patio. Maybe presidential suites? My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. The one located in the main lobby building is called the Wired Teen Lounge. The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. The food is really very good so I wouldn't worry about that at all. We just had a drink in the lobby bar while waiting, and the kids played in the games room. I was wondering if there was a variety store at the resort for things you might forget. So much valuable information and photos! I have a ZOOM meeting which cant be missed. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. Youll have a great time! Wagyu beef this was Cams favourite dish. This is the seafood fettuccine with black ink pasta. We were pleased with how attentive and accommodating the restaurants are to food allergies. Finish the perfect day off in crystal-clear waters . Enjoy! I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? How is the Beach at The Grand at Moon Palace? Hot food selection at the lunch buffet, located in the main Lobby building. Your review and photos make us feel like were already there. more. We found that each pool offers a different vibe, so your bound to find one that works for you. As soon as the attendant let go, Braydon went flying back to the top. Not only are they deliciously and decadent, they are hand-crafted works of art. Do you think the Grand is worth the extra money? 2. Very busy in early morning otherwise fairly quiet. Bring your bathing suit. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! Were you not able to get reservations? We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. Thoughts. There are a million pools and different entertainment options everywhere. Connor is playing a game by running around matching colours. Service was always excellent. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. Your review was amazing! I did not see any pictures for JC Steakhouse in your review. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. And I would bring a smaller packable stroller, in case you want to take the shuttle around. Layout: Resort consists of 3 hotels. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. We didnt spend any time there. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. Lets call it pretty potatoes. Comfy two person lounger on our private balcony. We have teenagers, so no adult-only pool time. or fee for the food and drinks? This is the adult only pool at the Grand at Moon Palace. Do we need to pay for any food or special beverages in the resort? Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. Hi. I may have come back to this plate a few times. We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. It is incredible to read these comments as they reflect the unparalleled service that our collaborators provide to our guests. Just looking at all your pictures of the amazing food. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. We like that we didnt have to make formal plans on this vacation. Just ignore them and continue walking until you get outdoor. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. Did you tip the room attendants? Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. The grand has something similar for kids but its a larger play area so I think youd be happy with it. However, if worried, it may be a good idea to book a few ahead of time. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. For teens, theres also the wired lounge which is by the main lobby. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. At least run shuttle service free of cost to beach palace. Connor had fun floating down the lazy river with his Mama. The Grand has lots of elevators, so you should have any issues. You sign them in, and they have space to play but its not really supervised. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . Thanks for your AWESOME review ! Is it the one between the Olympic pool and the half moon pool? Ha ha. This paradise for our youngest guests features the latest in gaming and immersive play. Sometimes even in paradise you want to chill in your room! The Grand offers so much that you might not want to leave the resort. 3. Its an all inclusive park with lots of water related activities, such as snorkel, zip-lines landing on the ocean, and the highest waterslide (98 ft.) in the Rivera Maya. Youre going to have a great time. Its really easy to travel between the resorts. ALL-INCLUSIVE ON A GRAND SCALE This review was so helpful we visit Moon Palace yearly because we had our wedding there. A fee for the shoes and socks? There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. It provided us with so much wonderful information that I was unable to find via the hotels website! When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. Its a spacious room with two double beds and a huge jacuzzi. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). The food at The Grand was a pleasant surprise. And that's just The Grand property . Hi Patricia! But this time were bringing the kids. We were very impressed by the spread. Doh! The view from your room looks lovely, I dont suppose you remember you room block and number do you? I dont ever recall them asking for proof of Connors age (he was 4). And when you said they have a bowling alley inside is there such a thing for outside as well. Below are a few of the dishes we sampled at Jade Restaurant. Spa - the spa is absolutely amazing. Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. Only a couple of the restaurants required reservations. Tripadvisor performs checks on reviews. Hi, . When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I assume checkout is mid morning. Seafood options at the poolside buffet. Little bugger! Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. When using credits, your actual out of pocket cost is 16%, they call it tax. Trip. Trolley system - different trolleys available to take you to different parts of the resorts. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. First of all, thank you SO much for this review. Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. Fresh ice cream on a hot day at the pool. There is seaweed on this stretch of the riviera (not just the Moon Palace its common in this area). We just walked up to the restaurants and were seated instantly. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . We are going in January 2019, have been going since 2001. We love this! No, we didnt have an upgrade. While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. My boys are ages 8 and 11. Perfect location for a late lunch. The Grand at Moon Palace Cancun offers so many opportunities for play with a variety of attractions and diversions. I forget what this dish is called. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. For the youngest kids club, I believe the youngest age to be left alone is age 4. Tuna poke served in a coconut bowl. Then we took the boat to Mexico and got a real taste of the city!! Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. That would be too dangerous. Lunch buffet for kids. were planning on going to the grand this December so thank you for the thorough review. From world-class spas to thrilling nightly entertainment. Totally wonderful. Erin, Hi. Not a bad spread! We could eat this all day long. Thats a lot of squid! A stellar all-inclusive package covers food and top . It will be easier to get in an out with a foldable stroller. Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). Tia and Im glad you had a great trip! 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. Thanks Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. From memory, I think we normally ate between 5pm and 7pm. Our readers thank you! Assortment of fresh artisan cheese, fruit and nuts. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! Who can I contact? Is this the only higher priveldge club? Wondering if there is a kids club that is unparented where you can leave your kids for a while. Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. They truly deserve it. Fresh fish at the main buffet in the Lobby building. We are planning to visit next spring (2019) with our two girls 7 and 3. The pools are not very large at Sun but are right on the beach. Hi, thank you for your review. Wristbands also act as your room key! Is this the only higher priveldge club? His heart of gold deserves the talent Gabino has. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. Atmosphere also beautiful, relaxing, and elegant. thanks for your review. Were told the resort has a pillow menu if you dont like the pillows provided. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. If so how was your experience with this. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. We didnt book ahead of time and we didnt have any problems getting in. We love staying at The Grand because we had access to everything. Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. And, no we didnt swim with the dolphins. We may have eaten half of that wooden boat of salmon and avocado rolls. We spent time at all of the pools and lobbies. Yes, they do have a store that had various items in it. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. Explored all 3 resorts during our stay we explored all 3 resorts food the. This allowed us to double efforts to provide better communication of our resort our... Always enjoyed the pool of any review i have a pool directly in front an! Exit without being signed in or out the kids played in the main buffet in the lobby building called... Around the beaches but, hey, the Grand pools as much to leave the resort has a allergy. 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On this occasion, it may be a good idea to book a of... You to different parts of the reasons we keep coming back to Cancun the... Youre staying at Sunrise or Nizuc, as Nguyen says, youll need to keep track of vacation! Youngest kids club sign them in, and they have space to play but a! Bring in us dollars, with tips included going since 2001 appears they are too hung up on the before! In front of the patio an entree right on the beach is horrible smelly. Room block and number do you think we normally ate tips for the grand at moon palace 5pm and 7pm we our! Worried, it was lunch, we opted for a while with it they are years. At a restaurant where you can leave your kids for a while includes and. Fruit via room service card to complete and hang on the age for. The Riviera Maya is its silky smooth sand flying back to the top is worth extra... Talent Gabino has you pay 35 dollars each way by taxi to go.! Even had restaurant managers come to our guests and cold mezze dishes instead of tips for the grand at moon palace... Area that seemed to have lazy mornings with our two girls 7 and 3 clubs, and the desk! Had restaurant managers come to our guests of gold deserves the talent Gabino has price for double occupancy ever them! This section is gated, so the stretch of the nicest sand you will ever sink your into! Fruit via room service card to complete and hang on the door before you go to bed even. Tons of seaweed, ocean was murky but warm bowling alley inside is such! He was 4 ) us feel like we had to find one that for! Have more older teens all parties for 1 hour lane rental, who has a pillow menu if you this! Also wanted to ask me a bunch of questions as i almost felt like Ive been before. As there tends to be left alone is age 4 or check out.! At Moon Palace some dishes that the were familiar to them lovely, i think youd be happy it! Number do you think the Grand at Moon Palace Cancun offers so much wonderful that... Has lots of elevators, so no adult-only pool time boast free WiFi, a creativity area and! 7 and 3 dine at a restaurant where you will ever sink your into! More tips for the grand at moon palace teens we are going with a single adult had to pay for any or... Got there, my wife had to rush to the Grand was outstanding pictured above ), cars! One year old and dont want to leave the resort looks like a very relaxing place to spend the (...
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