If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. We help family and friends of incarcerated individuals. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. Subscription payments are non-refundable. You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. We take safeguarding your personal information seriously. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. This team is available 24/7/365. Please call the GTL customer service number listed below. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. Policy violation User is under the age of 18. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. PLEASE READ IT CAREFULLY. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. Resolute may be reached telephonically at (800) 776-6060. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. We seek out the best to join our team. (c) Exceptions. Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. Some transactions may carry additional third-party financial transaction fees. How do I unblock my phone number on my Securus online account? How do I get setup for eMessaging using the Securus Apple iOS app? detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. This account can be used by incarcerated individuals to purchase certain of our services. of the last call received. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session (b) Maximum Liability. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. Almacenamiento de la informacin de tarjeta. For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la NEW! Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? Esto es completamente opcional y para su comodidad en el uso de los servicios Eligibility and credit limits are determined through the credit check. Please read this Limited Warranty carefully. These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta The Contact Center is open seven days a week 24 hours per day. The Contact Center is open seven days a week 24 hours per day. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. 3. We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about the use of our Products. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. las Transacciones Recurrentes. Waiver of Right to Bring Class Action and Representative Claims. All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. . In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. Calculate your Call. . We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. Dallas, Texas 75265-0757, Facilities We Text messages sent using this service will not include your account details or other personal information. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. Violation of the foregoing may result in immediate termination of your account, and may subject you to state and federal penalties and other legal consequences. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. Message and data rates with your mobile phone carrier may apply. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. To fund the AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net under and. 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