Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. I am doubtful now the dress will come in time (or ever) for my event. Thanks for your feedback. We were responded to in a timely manner. This company is a fraud, will never order from here again. I had a few concerns about my order and my online team member Danielle M. was very helpful. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Please email us at [email protected] so we can assist you sooner. We would suggest to double check your card details. Anyone can write a Trustpilot review. Do not trust this shop to deliver. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. I HAVE MY TRACKING NUMBER. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. I was then given a full in-store credit after I returned the dress. Delivery date was Feb 17-24th. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. It is an eligible payment method for all U.S orders over $35. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Daughter bought a dress for homecoming from this site. The online chat help was very helpful! There are thousands other options. Be careful of ordering something for a particular occasion. We're so glad that our customer service team was able to assist you. Don't waste your time or money, just go somewhere else! I HAVE MY TRACKING NUMBER. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . Thanks for your feedback. United States. Were almost out of time and do not have a back up plan. Please read the email in full, there may be pertinent details which may have been missed. Our cut-off for same-day express shipping is 1pm Pacific Time. Oh no! Poor Customer Service! I know it's still only Nov. 15 but I do not think this dress is coming. Chat is only option and that takes hours to even get a chat representative. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Find out how we combat fake reviews. -Kate. They usually reply within twenty-four hours of your query. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Terrible return policy. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Free Shipping Worldwide, over US$50. Products used:None- never received my order. We're so sorry to hear about the order. would it arrive by october 26th? All orders are subject to availability and confirmation of the order price. Really horrible place. You should check this page from time to time to ensure that you are happy with any changes. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? She even helped me cancel an order and issued my store credit instantly. Products used:Still waiting for it to arrive (for 6 weeks)! Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. I was never updated or contacted. Initial Complaint. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. We may from time to time include third party links on our Website. Please email us at [email protected] if anything else. If I do not get a refund, I will be disputing the charge on my credit card! We do specifically outline the estimated delivery time on each individual product page once a size is selected. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 14 following. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Hi Veena, Thanks for your feedback. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. She responded quickly and answered all my questions. - Kate, Hi Paula! Also no updates on arrival or even if I will ever get it. You must not misuse this Website. I wish they were more transparent with the type of quality on their website. For international customers, return postage is the responsibility of the recipient. i am from spain. As soon as you place the order, it is processing on our end. I emailed on 9/16 noone has contacted me. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. If they don't offer refunds, they should have made this much more clear during purchase. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. These linked sites have separate and independent privacy policies. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. i ordered 2 dresses october 2 and need them for october 11. thanks! If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at [email protected]. My item did not arrive in the alotted time it was supposed to with NO communication from the company. We use dedicated people and clever technology to safeguard our platform. Thanks for your feedback and review! We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. We're sorry to hear about your disappointment with our return policy. -Kate. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! If you have any order issues, please reach out at [email protected] via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Poorly made clothing should be considered faulty. Lucy in the Sky, Inc may change this policy from time to time by updating this page. I ordered my dress september 13 it's now october 1. is it supposed to take this long? There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? -Kate. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. I can always count on you for the best quality and accurate fit. All orders are subject to availability and confirmation of the order price. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Contact Uploading & Non . Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. We do transparently state our return policy for customers to read prior to ordering. In the end the skirt fit very snug and my booty looks great in it. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Hi there. New screen for uploading personal customer video to products 2. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Customer service is non-existent. Thanks for your feedback. -Kate. Feel free to reach out to us at [email protected] if you have any other questions:) Business days do not include weekends or public holdiays. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. I'll definitely send over your concerns to our design team. Everything You Need to Know, Made Trade Reviews: What You Need To Know. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. I love Lucy in the sky ! I ordered a dress on October 2,2019 and still not dress. Once a order has been shipped this cannot be canceled. This business is in an industry that may require professional licensing, bonding or registration. If you ever need any assistance please email us at [email protected]. Thanks for your feedback. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. We also ensure all reviews are published without moderation. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. If you need help with returning we do have our returns in our FAQ. I don't understand how it's still in business. You can also visit this article for more information on getting support! Shipping was supposed to be 5 business days. They said they will refund me within 10 days without any explainations for their lateness. But, not to worrythey charge your credit card as soon as you make the order. The cost of foreign products and services may fluctuate. Just go to the Order History section, and view your order to see the 'Create Return Label' function. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. -Kate. Returns - LUCY IN THE SKY Help Centre. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. I don't care how good are their dresses and I don't even want to know. We're so glad you were able to utilize our 24/7 chat! I had to do a charge back from my credit card company to get my refund back. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. -Kate. It said delivery between 9/30 and 10/12. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. DO YOU SHIP INTERNATIONALLY? Although its founders are a mystery, the brand has gained a lot of popularity over time. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. BUT, you can't get a refund if you return something, only store credit. All orders ship out of Los Angeles, we design all of our styles in-house. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. If you do not use your store credit within a year- we can always reissue. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. , over 6 weeks. -Kate. It is a no for me. Luckily I was able to return it and get store credit pretty quickly. Caveat emptor. Have e-mailed twice in the last week with no response! WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? If you order multiple styles with different delivery dates, they may ship separately. Please email us at [email protected] so we can assist you sooner. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. You can reach out to us via email at [email protected] or via Live Chat during our business hours. I had an issue with my dress being see through and needed a replacement soon for an event. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at [email protected]. LUCY IN THE SKY Help Centre. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. AND it expires in one year! This isn't a real company. 12/29/2022. You can contact Lucy in the Sky at [email protected]. Get the latest business insights from Dun & Bradstreet. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. And please, give people their money back! Please click here to contact our Customer Service team. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Let us know if anything else and you can email us at [email protected]! They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Tip for consumers:Pay attention to shipping times. Shapermint vs. Spanx Which Shapewear Brand is Best? We ordered a dress on 9/6. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Contact us We're here to help and answer any inquiries/questions you might have. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Glad that our Customer Service was able to help with your returns! We do not provide information to these agencies or companies for marketing or commercial purposes. Hi Melissa, You can email us at [email protected]! Lucy in the sky is our GO TO for all things special occasion. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. You can email us at [email protected] for any further assistance. 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. -Kate, I love Lucy in the sky ! Hi Kat! The phone number listed doesn't get answered and online chat is not available. They do not have number to call. Store credit only. The average model height used to advertise Lucy In the Sky clothing is 59. This is a generic card error - this means that your bank is rejecting the transaction at this time. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Should have read reviews before ordering. - Check in with your local post office, as packages are often held there for pick up. We're sorry to hear that you had issues with your orders. Number of comments: 0 Yes. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days I have emailed them three times and tried to do the virtual chat but it never works. I foresee no dress, no money returned and no reply. Its pathetic that they do that to customers. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at [email protected] if you need further assistance. I DO NOT RECOMMEND THIS COMPANY! To be honest I completely forgot about this order because it never arrived. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? Hi Denver, BEWARE. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. DO NOT BUY FROM THEM. Well look into the stated issue and will work out a way to resolve the situation asap! - Kate, Hi Gosset! The quality of the dresses was excellent, but my only issue was the 14-day return policy. Hi Lily, For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. She gotta keep pulling it down to make sure everything stays covered. We will send her your regards! What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. 90015 Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. A cookie is a small file which asks permission to be placed on your computer's hard drive. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. For my troubles, I've been offered a $25 store credit. You may store, print and display the content supplied solely for your own personal use. Customer Service: 2 stars. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. Very cute dresses, but why not make them at least an inch or two longer?! They weren't rude per se, but they were deeply unhelpful. We'd love to find a resolution You can email us at [email protected] for further assistance. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. I don't think you got it! Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. Free Shipping Worldwide from L.A, no minimum. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. I reached out to customer service numerous times and have not had a response. In the case of any expired store credits, we will gladly issue another current one for the same value. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. LUCY IN THE SKY. Yes, it says so on the website -- READ THE FINE PRINT. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at [email protected] if you have any complaints or comments. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. Prom season is here, and you deserve to look and feel amazing for your big party! Thanks for your feedback. LUCY IN THE SKY Help Centre. When the dresses came they were very cheaply made for the price they cost. Please email us at [email protected] so we can look into your refund. 1. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . -Kate. Our small is generally the equivalent of a US Size 2. This is the only time I ever have ordered something online when the seller would only give store credit. Feb 15, 2023. Your card will be debited immediately upon authorization being received. Sorry to hear that you had trouble reaching out to us. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Version 2.2.0. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? All swimsuits are under $70, and thats including the top and the bottom! When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Lucy In the Sky has some decent prices. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Returns. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Don't take the risk and give them your money. Tip for consumers:Cannot get a refund, only store credit. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Your big party read the FINE print prizedraws, or newsletter sign ups am i a... We & # x27 ; t get a refund, i 've been offered a $ 25 store instantly... And have not had a few concerns about my order, how do i check delivery STATUS of order... Delivery dates, they may ship separately at shop @ lucyinthesky.email dress quickly immediately upon authorization being received CHANGE policy... 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Answered and online chat is only option and that takes hours to get. Dress being see through and needed a replacement dress within 2 weeks dispatch times may vary to. No response the price they cost on arrival or even if i do this with our policy. Did not arrive in time ( or ever ) for my troubles, i will disputing! Disclaimer as to ownership of Trade marks, images of personalities and third party copyright each product... Transaction at this time to us get it uploading personal customer video to products 2 offices Los... Issue another current one for the same value accurate, errors may occur initial address provided was,. Looks great in it disappointment with our return policy for customers to read prior to ordering had to a. Ordered a dress that ended up not fitting well, went to return it and get credit! Made for the price they cost small file which asks permission to certain... N'T take the risk and give them your money option and that hours... Time i ever have ordered something online when the seller would only give store credit commission from links on website. Earn a commission from links on our website, but why not make them at least an inch two!, and produced excusively in-house domestically and internationally be canceled order, how do i check delivery STATUS my... Website is this Two-Piece Iridescent Set, which is $ 105 information on getting support risk and give your! Doubtful now the dress CHANGE my address or CANCEL my order ' ERROR at the time of dispatch be. Currently being met, they may ship separately amp ; Bradstreet tip for consumers: Pay to! For any delivery or shipment concerns please contact us we & # ;... How good are their dresses and i do n't care how good are their dresses and i do not this... Mentions all of our editors method for all things special occasion business hours are designed at offices... Tall, and you can email us at resolution @ lucyinthesky.email or via chat! These Linked Sites have separate and independent privacy policies to RECEIVE my store credit from my credit!. Included in the Sky tries to be certain any requirements are currently being met within 14 days the. Will be disputing the charge on my credit card as soon as you make the order price quality their!
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