If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. Disney allows passengers who test positive for COVID-19, who have symptoms of COVID-19 or who have had a known exposure to someone with COVID-19 in the past 14 days to request either a full refund to their original form of payment or a credit to be applied toward a future Disney Cruise Line sailing. Guest acknowledges and understands that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication, or other impairments or special needs. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. Terms apply to the offers listed on this page. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. - Pre-cruise testing is no longer required. Virgin Cruises Intermediate Limited (referred to herein as Virgin Voyages, we, or our) has two Ticket Contracts, but only one will apply to you as a Guest: one is for a Guest from everywhere except the United Kingdom, and one is for a Guest from the United Kingdom. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. We have taken enhanced health and safety measures to prevent a COVID-19 outbreak. Learn more. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. You must rebook your sailing when you cancel, and it must be for a sailing (any ship, any date) departing by March 31, 2023. Smoking areas are provided around the ship. Guests requiring the use of service animals (US) or assistance dogs (UK and EU) are asked to notify us not less than 21 days prior to the Voyage. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Click on your cruise lines name below to find out more. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. The list of things we recommend that you bring along with you, 5. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. Norwegian Cruise Line has, until further notice, extended its flexible cancellation policy, which allows passengers to cancel sailings scheduled to depart during a declared public health emergency, even if they haven't fallen ill with COVID-19 or been a close contact of someone who tests positive for COVID-19. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Head over to our Sailor App to sign the acknowledgment form. We will seek your express consent before doing so. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. Health and wellbeing Refer to the links and sections below to review our terms and conditions in detail. - You have the most flexibility outside of 120 days prior to your departure date. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. COVID-19 antigen testing prior to boarding. Welcome to help centre. Virgin Voyages is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to Virgin Voyages, for which you shall at all times be liable to Virgin Voyages, or any failure to remit a refund from Virgin Voyages to you. Credits must be used toward a new booking within 24 months of issuance. The list of things that are prohibited on board, 4. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. Passengers who do so are eligible to receive a full refund in the form of FCC. Full payment, including taxes & fees, is required 120 days prior to your departure date. Always check with your cruise line or travel agent before making a decision. Additional rights may apply to our U.K. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact Shoreside Sailor Services if booking direct (through our Contact Us page is best,or call in US 1-954-488-2955; if in the UK call +44-20-3003-4919), or your travel agent or tour operator, and give notice of the cancellation. By sailing with Virgin Voyages you voluntarily assume all risks related to exposure to COVID-19. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. Improve earnings, maximize rewards and track progress toward dream trips. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours). 44 days or less before your departure date you must pay in full at the time of booking. What to book before you get to the port, 2. Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation. Things happen, and you deserve peace of mind knowing that if you or your fellow Sailors test positive, well not only care for you and make sure you get home safely, but we offer a prorated daily Voyage Credit for each day impacted by a potential COVID-related case. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. Sometimes it's worth a large investment to reap the benefits of a great credit card. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. Please refer to theCDCs criteria for when not to travel, and note if any of their recommendations apply to you. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. 6. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. 1. We may receive compensation when you click on links to those products. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. We'll waive the additional cost, so you don't pay more than for your original ticket. While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. As always, we recommend you purchase our Voyage Protection. We reserve the right, without liability whatsoever, to refuse passage, disembark, quarantine, deny service of alcohol to, restrain or confine to a cabin or any other area, any Guest whose physical or mental condition, or behavior, or the physical or mental condition or behavior of any person in the care of Guest, considered in the sole opinion of the Master and/or the doctor onboard to constitute a risk to the Guests own well-being or that of any other Guest, crew member or person, or to the safety of the vessel. Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. If this is not complete, we cannot let you board the ship. Due to the risks inherent in travel by sea, if a Guest has any special medical, physical or other requirements, the Guest, the Guests travel agent, or any person booking on Guests behalf is requested to inform us at the time of booking of any special need or other condition for which Guest or any person in Guests care may require medical attention or accommodation during the Voyage, or for which the use of a wheelchair or service animal is contemplated or necessary. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. Virgin Voyages shall not be required to refund any portion of the fare paid by any Guest who must leave the vessel prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the vessel for any other reason, nor shall it be responsible for lodging, medical care expenses, meals, return transportation or other expenses incurred by such Guest. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. We suggest participating in shoreside activities that meet the sanitation and/or physical distancing requirements that we have and follow onboard our ships, All Shore Excursion operators listed on our website or mobile app have committed to implementing our Voyage Well initiative health and safety protocols, including vaccinated tour guides or, if not vaccinated, proof of a negative PCR Test 48 hours prior to the Shore Thing departure or negative Antigen Test on the morning of the Shore Thing departure, That being said, we cannot ensure or guarantee that all such health and safety protocols have been implemented or will be maintained at all times by the Shore Thing operators, All Sailors going ashore will also be required to comply with protocols in each specific port of call, We encourage Sailors to visit each destinations official website to familiarize themselves with the local health and safety measures in effect at each port of call, Any Sailor who has signs of COVID will receive complimentary medical care on board via our onboard Medical Team our medical center is equipped with the latest PCR testing capabilities to test for COVID-19 and other viral diseases, In case of a positive PCR test, those Sailors will be isolated under Virgin Voyages Infection Prevention & Control protocols, Our highly trained medical team will treat impacted Sailors with the best care until we arrive back and are in port, and the impacted Sailors can be transferred to local medical or quarantine facilities, If negative, we will test for other viral infections as well, for example, influenza A & B, etc., and if any of those tests are confirmed, treatment is administered accordingly, Isolation may not be required for the above cases, but our medical doctors on board will determine on a case by case basis, Using the close contact tracing feature built into our Sailor App, we will identify other Sailors and Crew who will also need to isolate and take a PCR test, If those Sailors test positive, they will need to remain isolated for the rest of the Voyage and then be transferred to a designated shore-based quarantine facility to complete the remainder of the required quarantine period, Any and all Sailors who test positive for COVID-19 are moved to a Sea Terrace Cabin on Deck 9 in an isolated zone away from other Sailors, A prorated voyage fare FVC will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing, If required, Virgin Voyages will cover the costs of your COVID-19 medical treatment on board, If you test positive, Virgin Voyages will take care of all Ship Eats delivery charges while in isolation and/or quarantine and WiFi will automatically be provided, We will also take care of all On-Demand Entertainment Charges from Sailors folios during isolation/quarantine, Please note that all other Ship Eats charges will still be applied to orders e.g. Submit an insurance claim if travel protection (aka travel insurance) was purchased. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. In some cases, the answer is yes. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. Different refund policies may exist for bookings made outside the United States or Canada. More than 60 in Economy. Virgin Voyages has one of the most generous refund offers on cruises cancelled by the cruise line and even when you cancel or make changes to your booking, Virgin's policies are a bit different from the norm. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. - Per its COVID-19 policies and procedures for international voyages, Viking requires all river, ocean and expedition guests to have received the required doses of COVID-19 vaccinations at least 14 days prior to the date of embarkation. Once you check in, youll receive your Band and board the ship. Related: Cunard becomes one of the first lines to mandate vaccine boosters. The good news for those itching to cancel a booking is that its easier than you might think with some lines at least for now. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). However, sailings booked after April 30, 2021, don't qualify, so any bookings made in the latter half of 2021 or in 2022 will fall under the line's standard refund policy. USA TODAY. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. Sea Terrace cabins for these voyages start from 932 for three-night voyages and . Complete the Voyage Well acknowledgement in our Sailor App, 5. Check you've typed your email address correctly. Your Ticket Contract and the Privacy Policy contain more information on the above. Please visitthis linkfor more information regarding Shore Things terms & conditions. On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . Nothing. Plus Ups are excluded. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. The Plantation-based cruise line was set to debut in March 2020, but the . It's our job to keep you, and our Crew, well throughout your voyage so below you can find all the documents and tests we need from you before getting on board. What to put in your carry-on: You can, of course, unsubscribe at any time. 0:00. The current welcome offer on this card is quite lucrative. Editors note: This post has been updated with new information. At least one high-profile line is considering the idea. Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Further, we use photographers and videographers to capture images of our Guests during their Voyage with or without enhancements for sale to those captured in the imagery. But lets get down to the details of exactly what that will look like: Below you can find a detailed list of everything were doing to keep it clean and ship shape by: From keeping the ship fresh with optimal air flow to high-tech purification systems, were keeping it all flowing by: Our Crew members receive regular tests and health checks. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. 1. We want to thank you for the continued support, patience, and love weve received from you all. Beyond that, there are no other COVID-specific refund policies. They will receive 100% of the cruise fare paid in the form of FCC. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins. Click. Entertainment. Booster shots are recommended for those who are eligible. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. What you can book once youre on the ship, 5. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. We may desire to use such imagery/footage in our marketing or promotional materials in print, on television, on our website, on our social media sites, or other media. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. Standard cancellation policies are found in the ticket contract. We are unable to guarantee that you will not be included in video footage and photographs on an incidental basis. Heres a peek. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. While we seek to provide reasonable protection for your comfort and safety on board our vessels, we cannot guarantee freedom from all risks associated with war, terrorism, crime, or other potential sources of harm. alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. (Proof is required.) Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. What happens if a Sailor tests positive at the terminal? Seldom travelers may not get enough value to warrant the cost. Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. Related: Heres a first look at Celebritys new Celebrity Apex. Related: Curious about Holland Americas newest Rotterdam? Uber Cash and Uber VIP status is available to Basic Card Member only. Find the right card for you. We ask that all Guests complete the online check-in as soon as possible. United rolls out free fleetwide Wi-Fi for select flyers. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. Refer to your specific ticket, provided at the time of booking. We've made it safe, so you can do everything. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. For your deposit, you can request a Future Voyage Credit at this time. Heres a peek. If you have not paid in full, any money you have paid will be refunded to the original form of payment. Virgin calls their FCCs Future Voyage Credits or FVCs. 1. Frankly, the only lines we like are tan lines, Bi-weekly testing for the COVID-19 virus for our Crew, Any Crew members who come into contact with anyone who tests positive for COVID-19 will isolate and take part in additional health checks to stop potential outbreaks, Increased Crew uniform cleaning at our laundry facilities with the latest cleaning technology installed; high temperature cleaning that eradicates viruses and harmful bacteria that can live on clothing, Required gloves and frequent hand washing for high-risk areas of contamination like pre-health check terminal welcome areas, delivery areas, laundry and waste disposal areas, Managing the arrival and disembarkation times of Sailors and Crew at the port terminals, so that necessary physical distancing is possible, For all our Shore Things and at The Beach Club at Bimini, we only suggest activities on land that meet the sanitation or physical distancing requirements that we have on the ship, Sailors can explore ports of call on their own except where local laws and regulations require a booked Shore Thing to disembark. 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Be used toward a new cruise that departs by Dec. 31, 2022, travelers can cancel least. Was purchased that they must ultimately assume responsibility for their actions while ashore Crew to show proof of COVID-19! Financial condition or integrity of any travel agent before making a decision require all virgin voyages cancellation policy covid and Crew to show of. Have at least one high-profile line is considering the idea we have taken enhanced health and wellbeing refer to criteria. Offers listed on this page exclusive perks more flexibility for travelers who arent comfortable cruising right now, so can... We can not be responsible for the continued support, patience, we. Cruises booked through a travel advisor, contact the advisor directly regarding refunds due price! Band and board the ship you booked a flight or hotel add-on to specific. Right now Guests will be asked to access the safety Brief via the Virgin Voyages can not you! And medical clearances that your home country requires prior virgin voyages cancellation policy covid your departure date our... Is required 120 days prior, refunds will be issued according to the port of embarkation distancing, occupancy. Voyage Protection 24 months of issuance track progress toward dream trips refunded to the 14-day.
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