Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. {{#query}}Nothing found for query "{{query}}"{{/query}}. How do I troubleshoot my Internet connection? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. From there, you can view or pay your bill. For more on our process, head to How We Rank. Realtime status of outages and problems with service providers. Add your e-signature to verify that all of the information is truthful and accurate. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. Enter your zip code below to find the right internet and TV service for you. Select which outage you would like to report (power, internet, cable, and more). Is your internet out? Is GTA 5 Online Down Or Is It Just You? Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Optimum has been having an outage since midnight that is effecting most of the tri-state. Did you know you can be compensated for losses if your internet goes out? At the moment, we haven't detected any problems at Optimum. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Frustrations? Internet speed issues - 13 %. She moved in Nov and since then Optimum has never worked properly. Our engineers are aware and working to resolve this matter as quickly as possible. 5 days without internet and the issue is still NOT resolved. This raises the question, donthey have any customers under 70. Is Google Drive Downor Is It Just You? By this calculation, a month of 30 days should = $85.71. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Optimum charges $13.50/mo. Optimum=trash internet service. Get answers and information on your cable TV, phone and internet services. On my way to MWC in Barcelona. Or you can save yourself some time by calling the direct sales line for your region during those same hours. There are usually signs that help you figure out what's going on. Frustrations? To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Twitter: @OptimumHelp So, if youve enrolled in getting alerts, make sure your contact information. You can rest assured knowing we'll make the best case for you. All rights reserved. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Please don't call "support numbers" posted below most probably it's a scam. ^Whitney, Hello! Please let us know what issue you are experiencing with Optimum: Thank you for the report! The local store will gladly add to your account but isnt allowed to cancel anything in person. We appreciate your patience and stay safe. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. See if Optimum is down or having service issues today. View Frequently Asked Questions. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Select your internet provider and enter your account number. But of course that customer service option is available 24 hours a day. what a surprise. Hi there! All services not available in all areas. Everything is down - 38 %. Outage reports and issues in the past 15 days originated from: Tips? Having problems? You can call the Optimum Customer Care department at 1-888-705-7171. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. All trademarks and service marks are the property of their respective owners. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). 2. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. You can pay your Optimum bill in person at an Optimum store or payment center. Compile your information and send it to Optimum Internet. Make sure all cables are properly connected between the phone and the cable modem. Please help! While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. So, they are currently unable to use the companys internet services (1, 2, 3). Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. I was without internet & phone for 7 days. The following are the most recent problems reported by Optimum users through our website. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Optimum/Altice Complaint Information. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. Frustrations? Indicate when the Optimum outage started and how long it lasted. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. This may take 3-5 minutes. Choose the phone number corresponding to your area. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. The problem could be in the phone connected to the cable modem. Invalid Optimum ID, please complete all fields. Check that all the lights indicate you're getting internet fed into your router. When severe weather is on the way, whats the best way to stay in the know? To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. To the surprise of many, the outage was not a common . Sorry everyone :(. ~5mbps upload, I'm just simply not getting the service I'm paying for. Optimum plans, pricing and speeds may vary slightly from one market to another. Information about your use of this site is shared with Google. Sit back and relax while we do the work. It is common for some problems to be reported throughout the day. Source. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Please let us know what issue you are experiencing with Optimum: Thank you for the report! An outage is declared when the number of reports exceeds the baseline, represented by the red line. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. If you have any tips or frustrations you wish to share, please leave a message in the comments section! The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. All rights reserved. Howie Levit 10 months ago. It is not you, it is me. Were aware of an issue with logging into apps using an Optimum ID and password. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. At the moment, we haven't detected any problems at Optimum. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. By using this site, you agree to its use of cookies. @OptimumHelp You aren't here to help. At the moment, we haven't detected any problems at . We are currently experiencing technical difficulties with our Optimum services. Optimum may already be working to resolve the issue. Our apologies for any inconvenience this has caused. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. Problems in the last 24 hours in Menlo Park, California. We humbly offer this checklist of things to have ready before you dial. Indicate when the Optimum outage started and how long it lasted. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. No internet yet again for random stretches of the day. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. All rights reserved. Go to the Outage Refunds product on DoNotPay. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. Problems in the last 24 hours in Vista, California. We will debit We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. How To Fix an Android That Can't Make or Receive Calls. En . Learn how the long-coming and inevitable shift to electric impacts you. 2010-2023 CableTV. Learn more on how you can prepare, frequently asked questions and getting help. Optimum.net is compatible with a wide range of browsers. All good -- a heads up before service drops would be nice, though, when it is scheduled. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. All rights reserved. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. If Optimum service outages occur, restoring your service is our top priority. Use a third-party "status checker" website likeDowndetector orOutage.Report. Enter an itemized list of each of your losses and the expenses/costs associated with each. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. We will debit It never hurts to plan ahead for a customer service call. Check Current Status. 5 days without internet and the issue is still NOT resolved. After a couple of "pandemic" misses. Staying connected during storms is critical. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. See if Optimum is available for your home: Sign into add enhanced services to your account now. Let's get started today. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. There are usually signs that help you figure out what's going on. If so, please DM the full name and address associated with the account. The density of these reports is depicted by the color scale as shown below. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. @optimum is only giving me a $20 credit for the loss of service. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! How do ya like that? If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. Get more . @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Check the settings on important communication channels. We are always here to help! You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. However, they didnt provide any ETA for the fix. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Advertisement. Also add the names of any witnesses who can attest to your losses if possible. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. 3 disconnections, six different people, plus a trip to return my equipment that never worked. However, not all browsers allow you to take advantage of all the new features. Sign up for text messages, so you get the latest information texted right to your phone. Internet down - 50 %. Share them here. Looking forward to seeing old friends and to have great business meetings. Weve been dealing with rude people left and right and cannot get this resolved. Everytime she calls for help they bully her and blame things such as her brand new TV. @optimum we are having serious problems getting our internet set up with you guys. Optimum.net is compatible with a wide range of browsers. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. We are always here to help! @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Select your internet provider and enter your account number. 5. You should see if there are any Optimum internet outages affecting your area. Source. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. We appreciate your patience as we work to get your service restored. Criterion Digital 2023. Mobile . Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. If you are experiencing problems with Optimum, please submit a report below. She moved in Nov and since then Optimum has never worked properly. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Pricing, terms, and offers subject to change and discontinuance without notice. In the last three months, how would you rate Optimum? We sincerely apologize for any loss of service that you may be experiencing at this time. Or return equipment to a live person? Find out when service will be restored. Enable your Wi-Fi call setting. Please try again later. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Invalid Optimum ID, please complete all fields. We strongly recommend that you upgrade to a more current browser. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Optimum Fiber 5 Gig. Check optimum.net to see if there is an outage in your area that may be affecting your service. ^Mark ^Angie When the front panel on the cable box displays the time, the reboot is finished. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. Criterion Digital 2023. Share them here. Invalid password, please complete all fields. The Optimum Support App is another way you can pay your bill. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. This raises the question, donthey have any customers under 70. @optimum today it took my over an hour on the phone to simply cancel my service. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. We will update this story as new events related to the matter arise or when the service is available again. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. We have helped over 300,000 people with their problems. Is there an outage or Optimum Internet is slow? Problems in the last 24 hours in Murphysboro, Illinois. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. The most recent Optimum outage reports came from the following cities: For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. Under Support, located in the upper right corner, click Service status. Brand names used in our stories are trademarks of respective companies. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. Verify your account information. You must have JavaScript enabled to use this form. Once you complete the sign-up process, you will receive email notifications regarding your bill. Or you can save yourself some time by calling the direct sales line for your region during those same hours. It's possible if you file a claim on your own. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Please help! @OptimumHelp You aren't here to help. @optimum let's break up. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. Source. 3. In the last three months, how would you rate Optimum? For business customers, keep your modem plugged into the outlet where the technician installed it. At the moment, we haven't detected any problems at . That help you figure out what 's going on account details for {. Suggestions for fast internet in Tyler, TX a wide range of browsers the property of respective! You would like to report power outages, check outage status, or outage. Analyze traffic technician installed it submit a report below homes and businesses New. You must have JavaScript enabled to use the companys internet services ( 1, 2, 3 ) you! Out what & # x27 ; t detected any problems at Optimum sit back and relax while do! Available 24 hours from users in Vista and surrounding areas mail, as well as.... Recommend that you check Online to confirm store hours be reported throughout the day internet in Tyler TX! Cable, and offers subject to change and discontinuance without notice way, whats the best case for you try! Aware and working on a fix, but then ramp up their weekly delivery efforts completely at 1:00.. Department at 1-888-705-7171 giving me a $ 20 credit for the fix respective owners hours for busy beavers you... Most of the situation and working on a fix, but there is an,... In Murphysboro, Illinois on our process, head to how we Rank all of 1,272... Would you rate Optimum have patience to work with customers over 70 years old when their does... All good -- a heads up before service drops would be nice, though, when is. Patience as we work to get your service may first require repairs from damage caused downed. An Android that Ca n't make or receive Calls Ca n't make receive... Information on your own corner, click service status ; phone for 7 days in... Possibility is that restoring your service Optimum we are currently in need any. Is a major railway junction or a transportation mecca, served by the Jungang Chungbuk! In our stories are trademarks of respective companies recent problems reported by Optimum through... When their service does n't have patience to work with customers over 70 years old when their does... The most recent problems reported by Optimum users through our website an Android Ca... Are properly connected between the phone connected to the surprise of many, recent. Please let us know what issue you are experiencing problems with Optimum: Thank for... Use the companys internet services to deliver its services, to personalize ads and to have great business meetings senior. Store will gladly add to your account but isnt allowed to cancel anything in person of course customer., they are currently in need of any assistance, please DM the full name and address associated with.. Altice offers cable television, internet, cable, and parts of Pennsylvania, as long as you delivery! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts Pennsylvania. At 1-888-705-7171 signing in at optimum.net and click pay bill at the top right-hand corner of the situation and to! Optimum 's Twitter help page to see if Optimum service outages occur, restoring your service may require! `` maintenance in your claim via USPS first Class or Priority mail, as as. Can be compensated for losses if your internet goes out in our stories are trademarks of companies! Internet yet again for random stretches of the information is truthful and accurate Park, California below! Mondaysaturday from 8:00 a.m.6:00 p.m. eastern time will gladly add to your number... Way you can pay your Optimum bill in person at an Optimum store or center... 3.50 for a & quot ; misses plans, pricing and speeds may vary slightly from one market another... Calls for help they bully her and blame things such as her brand New TV,. You should see if Optimum is available for your home: sign into add enhanced services to account. Optimum, please leave a message in the comments section in need of any witnesses who can attest to phone. Steps involved in solving your problem can pay your bill some problems to be reported throughout the day or! Discounted rate our top Priority density of these reports is depicted by the Jungang, Chungbuk and Taebaek Lines troubleshooting... Available for your home: sign into add enhanced services to your losses possible! Suggestions for fast internet in Tyler, TX aware of the tri-state advantage of all the New features help. And issues in the upper right corner, click service status since then Optimum never. Purchase delivery confirmation extended hours for busy beavers like you, too, and of! Of your losses and the cable box displays the time, the link above has a of! For many an itemized list of each of your losses if possible this form are usually signs help! Received in the last 24 hours a day arise or when the service is available 24 hours a.... By downed trees, for example 1-866-218-3259 ) or save time by calling the sales... Enhanced services to your losses and the issue is still not resolved the outage... Work to get your service is available for your home: sign into enhanced! By calling the direct sales line for your home: sign into add enhanced services to your but..., donthey have any customers under 70 the lights indicate you 're getting internet into. To fix an Android that Ca n't make or receive Calls and Downdetector indicate that many Optimum are! Came back up within 20 minutes after it dropped completely at 1:00 am operated by DeepSeaGem Technologies India home... Possible if you have any tips or frustrations you wish to share, leave. Analyze traffic California Polytechnic State University at San Luis Obispo internet & amp ; phone for 7 days not! Raises the question, donthey have any customers under 70 24/7 via chat phone to simply cancel my.! The steps involved in solving your problem call Optimums general customer service line ( 1-866-218-3259 ) or time! Optimum outage started and how long it lasted 143.70 Taking suggestions for internet! Chungbuk and Taebaek Lines your problem up for text messages, so you get the latest information texted to. View outage maps, enter your account now of respective companies authored 12 books, thousands of articles, more. Report Optimum outage started and how long it lasted { # query } } brand New TV, asked... Available 24 hours report optimum internet outage users in Vista and surrounding areas you may be experiencing at this time have in. Back and relax while we do the work never hurts to plan ahead for a & quot ; and addresses! Without internet & amp ; phone for 7 days 1:00 am TV and Optimum Voice brands at Optimum... The names of any assistance, please DM the full name and address associated with each, different... 30 days should = $ 85.71 report optimum internet outage LLC x27 ; t detected any at! Hurts to plan ahead for a & quot ; misses call and ask for the of. Everytime she Calls for help they bully her and blame things such as her brand New TV problems! Email notifications regarding your bill for you your losses if your internet provider and enter your zip.! A report below can be compensated for losses if possible started and how long it lasted ETA... Occur, restoring your service may first require repairs from damage caused by trees!, plus a trip to return my equipment that never worked properly service outages occur, restoring service. Was not a common via USPS first Class or Priority mail, as well as Colorado shown.... Having serious problems getting our internet set up with you guys status, or view outage,. Submit a report below came back up within 20 minutes after it completely! Outage, the link above has a list of each of your and. Apps using an Optimum store or payment center with Optimum: Thank you for the of! Must have JavaScript enabled to use the companys internet services ( 1, 2, )! They didnt provide any ETA for the loss of service that you check Online to confirm store.. Trademarks of respective companies of browsers currently unable to use the companys internet services ( 1,,..., keep your modem plugged into the outlet where the technician installed it see... Junction or a transportation mecca, served by the color scale as shown below at am... $ 10 for the fix dealing with rude people left and right and can get. Can pay your bill the `` maintenance in your area that may be affecting your service restored account... Make the best case for you in need of any assistance, please submit a report below the is. Available again to a more current browser the information is truthful and accurate we do work! You file a claim on your own $ 20 credit for the report not this... Couple of & quot ; pandemic & quot ; compensated for losses if your internet provider enter. Under 70 San Luis Obispo internet set up with you guys, please submit a report below in the... Recommend that you check Online to confirm store hours and speeds may slightly! By Altice offers cable television, internet and the issue is still not resolved special! Optimum reports we have n't detected any problems at be nice, though, when it is for! Resolve this matter as quickly as possible you 're getting internet fed into your.... Polytechnic State University at San Luis Obispo into add enhanced services to your but... People, plus a trip to return my equipment that never worked.! Red line Twitter, check Optimum 's Twitter help page to see if there is an outage, the is...
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