and carefully place it in the box youve made available. Suddenlink has become synonymous with rude and unhelpful customer support. Once youve selected the services and plans you want, continue the check-out process online or call Suddenlink at. VoIP-based Suddenlink phones are vulnerable to attacks and hacks from scammers and fraudsters as the calls travel over the internet. A cancellation fee will be charged from the subscriber to confirm the cancellation. and our No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} Before contacting them, items GetHuman-geri_vin may need: Save your document. Then, click on the account details option. {{data.TIME}}. Customer Support. In addition to canceling Suddenlink, DoNotPay can help you demand your money back. Despite all these unique features about the Suddenlink services, there are still some subscribers who are experiencing frequent interruption and may wish to terminate their service. When the cancelation is processed, our app will send you a notification. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. So, they arbitrarily canceled my service appointment, left me on hold for 46 mins, then 61 mins before disconnecting. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. The service is outrageously overpriced, unreliable and customer service is non-existent. , they dont have a very favorable cancellation policy. Here youll be provided with your account details. If youre not a Suddenlink customer, the system will ask for your zip code and reason for calling. Choose Complete Early Cancellation to finalize the cancellation. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to lower your bills or stop dangerous spam emails. With DoNotPay, you dont have to make that choice. If you are able to reschedule, you will be able to click the "reschedule" button. Youre probably asking the question about How To Cancel Suddenlink in 2023 then follow this guide to avoid paying extra fees. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. In two of our five chats, our questions were simple enough that Allie answered themno live rep necessary. Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more! HelloTech provides affordable, same-day on-site and 24/7 online tech support services such as computer repair, TV mounting, smart home installations, virus removal and more. Learn about all the COVID-19 precautions our technicians are taking to ensure the safety and health of you and your household. Unfortunately, Suddenlink does not have 24-hour support. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. The confirmation page will pop up, at the bottom youll see a box inscribed Get label to print your pre-paid return label. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. Be sure to include the date in the file name for easy reference. Need help with your Suddenlink business account? Reschedule your repair appointment. The action you just performed triggered the security solution. An adult(18+) must be present for the full duration of the appointment. This will surely increase the credibility of your complaint. Contact an Optimum Expert with, We will debit When it comes to service, Optimum has you covered. Your account number or the phone number linked to your account, Answers to any super-secret security questions you put on your account. Do you really want When You Suddenly Don't Care Anymore. ^Greg" to cancel your appointment set for: Furthermore, their Hybrid Fiber-Coaxial network services are offered in some selected area, and it uses a coaxial network to any customers address, which in turn delivers a fantastic performance, especially for their residential subscribers. possibly compatible with other network providers. ): 9:00 a.m.6:00 p.m. (CST) The process usually includes these steps: Choosing between holding the phone line forever and driving to the store sounds like opting for the lesser evil. Cancel Direct Line Auto-Renewal Before You're Charged Again! While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. 27 reviews of Optimum - Stillwater "The experience of dealing with Sudden link has encouraged me to look for alternatives. To cancel your Suddenlink Subscription, follow these easy steps: 1. I called Suddenlink at noon to see where the tech was. Canceling Service is a nightmare. You may receive a customer satisfaction survey 24 hours after your appointment. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. Depending on the service you have and the equipment you use, you might have subscriptions or products purchased by third parties. On the other hand, it still has a service speed disadvantage when you compare it to fiber. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. 1In Sapphire, North Carolina, Premium Fiber installation is offered at $200.00. A typical installation takes 2-5 hours after the technician arrives at your home.. We strive to increase access to services to everyone who might need them but doesnt have the resources to hire a lawyer. That way, you can track all your recurring charges and locate the ones you forgot about. Chambers said the soonest appointment she could make with a Suddenlink technician was Dec. 14, meaning she might be without her full range of service for a month. Log into your account. The technician will assess the environment and decide if the work needs to be completed inside or outside your home; For an installation, pick where you want the technician to install the outlets We strongly recommend that you set up your Optimum ID and password during your appointment - ask your technician for assistance if needed I cannot express how frustrating that is. If you cancel your services before the current billing period ends, Alternatives to Suddenlink Internet Service, Internet download speed from one to 940 Mbps, Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. As a result of these, Suddenlink outclasses other cable networks when it comes to average speed. You can also call customer service on the phone . Dont even think of doing it via text. One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. What procedure do I need to follow to cancel my Suddenlink account online? You do not need to be home for this pre-assessment. Appointment was set for 07JUL2020 0800 - 1100 07JUL2020 Approximately 1010 Suddenlink Tech arrived (a Contract Installation Tech, however, representing Suddenlink). Our Find Hidden Money tool is even more useful if you connect your email address or bank information to the app. Creates random credit card information, including a credit card number, Recognized for Increasing Legal Access, DoNotPay Helps You Navigate Bureaucracy, One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the. Performance & security by Cloudflare. Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Place it inside the box and seal it. 2. Select 'View details' for a real time update on when the technician will arrive. If youre not certain which service will work better for you, check our succinct comparison breakdown below: Typically requires a contract of minimum one year, DoNotPay Finds the Services Youre Underusing. I told her I had no idea whose number that was and she apologized and said she'd change it in the system. - Two hours later there was no tech and no call. She then paused, and said nevermind that he was still scheduled for this evening but she had no idea when. However, not all browsers allow you to take advantage of all the new features. I am not used to the customer being repeatedly accused of lying about a technician when I have no reason to do so. 119.82.227.201 Optimum provided Internet equipment (modem/router/gateway/Xtend), Optimum provided TV equipment (cable boxes, cable cards and Stream), Customer-owned modem/router/gateway/extenders, 3rd party devices (such as streaming devices, Tivo, etc. constantly changing schedule cannot plan anything outside of work. However, if you encounter any issue, you can easily reach out to the customer support service by dialing the toll-free number. Julia: I will hang up with you and make you ho through this whole process . Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App. Online chat support is open seven days a week from 9:00 a.m. to midnight. If you cancel your account, close it, or even downgrade your services before you have completed the length of the Suddenlink contract to what you originally agreed, you will have to pay: Both of these are automatically applied to your account, and Suddenlink will charge whatever credit or debit card you have associated with your account. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Have your account information ready as they might need your contact info and details about the services you use. 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